About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

The Tech Area Architect – Get Help plays a critical role in shaping the technology direction for ANZ’s banker-assisted and customer servicing experiences. This role is responsible for defining and evolving architecture across contact centre platforms, and assisted servicing applications to enable scalable, secure, and seamless servicing journeys across channels.

Working closely with architects, engineers, product teams, and delivery squads, you will translate business priorities into pragmatic architecture and solution designs, guide transition states across legacy and modern platforms, and provide technical leadership to support delivery at pace.

This role is also critical to ANZ’s transformation toward a Single Customer Front End (SCFE), helping create more consistent, reusable, and future-ready servicing capabilities for bankers, contact centre teams, and customers.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent
Role Location: Melbourne or Brisbane
Work Hours: Full-Time

What will your day look like?

As a Tech Area Architect responsible for Get Help, you are accountable for:

• Shaping the target and transition architecture for banker-assisted servicing, contact centre platforms, and supporting applications.
• Translating business priorities and customer propositions into practical, scalable, and secure solution designs.
• Defining solution overviews, integration patterns, and subsystem interactions to ensure alignment across teams and platforms.
• Establishing and maintaining architecture standards, guardrails, and non-functional requirements across the technology area.
• Providing architectural leadership and guidance to squads, enabling high-quality design decisions and efficient delivery.
• Leading design workshops, resolving complex design issues, and supporting governance outcomes where architectural oversight is required.
• Identifying and managing architectural, operational, and delivery risks associated with solution design and implementation.
• Defining coexistence and transition patterns across legacy and modern platforms to support staged transformation.
• Driving consistency in customer and banker servicing journeys across physical, voice, and digital channels.
• Promoting reuse of capabilities and common patterns across assisted servicing applications and contact centre ecosystems.
• Supporting ANZ’s SCFE direction and broader transformation of banker servicing experiences. 

What will you bring?

• Strong understanding of assisted servicing and contact centre architectures, including banker-assisted and digital servicing journeys.
• Strong capability in architecture governance, including setting standards, guiding design decisions, and aligning solutions to strategic direction.
• Strong stakeholder engagement and collaboration skills, with the ability to work effectively across business, product, engineering, and architecture teams.
• Strong experience in solution architecture for complex enterprise environments, including target-state, transition-state, and roadmap-aligned designs.
• Experience producing solution design artefacts for engineering delivery, including integration patterns, data flows, non-functional requirements, and delivery dependencies.
• Experience defining coexistence and transition patterns across legacy and modern platforms.
• Knowledge of knowledge management platforms and patterns, including content authoring, search, retrieval, workflow, governance, taxonomy, and integration into assisted servicing channels.
• Strong analytical and problem-solving skills, with the ability to navigate ambiguity and make pragmatic architectural decisions.
• Experience with large-scale transformation and legacy modernisation.
• Incident/problem management and preventative controls.
• Cloud-native, containerisation, microservices, distributed systems.
• Solution architecture and design for complex requirements.
• Expert advice on architectural decisions and trade-offs.
• Strong stakeholder management and influence.
• Thought leadership and strategic planning.
• Bachelor’s degree in Computer Science, Information Systems, Software Engineering, or a related field.
• 5–10+ years in architecture roles (solution/technical/enterprise), including hands-on design and governance of complex platform/product ecosystems.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 117425 .
 

Job Posting End Date

30/06/2026, 11.59pm, (Melbourne Australia)