About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Business banking at ANZ is about relationships and teamwork. It’s how we anticipate and support our customers’ needs whether they’re starting, running or growing their business. And it’s how we support each other to succeed. 

About the Role

We’re seeking a Small Business Cashflow Specialist to join our close-knit team in Docklands, Melbourne. Working on a hybrid structure with a 5 day fortnight in office, you’ll be connecting with new and existing portfolio managed small business customers via an inbound phone line to understand the customer and their business aspirations to support their immediate cashflow requirements.

Successful candidates will complete our internal Commercial Banking Induction & Foundation Credit courses to get up to speed on the specifics of their new role and how we operate with the systems and platforms in the SME Division at ANZ.

This is a great opportunity for people with a passion for customer service whom are looking to start a career in commercial banking. This role is the perfect foundation to understanding Small Business Credit and is seen as the opening gate to many more opportunities within ANZ such as more technical lending and relationship management roles.  

Role Location: 839 Collins Street, Docklands VIC 3008
Role Type: Permanent
Work Schedule: Full Time (40 Hours/Week)

What will your day look like?

a Small Business Cashflow Specialist, you will be:

• Answering inbound phone calls and conducting needs-based conversations through an A-Z Review platform 
• Providing valuable guidance and tailored solution-based recommendations to fulfill end-to-end requirements within a customers business
• Taking ownership of customer resolutions and using stakeholder communication skills to seek outcomes in a timely manner
• Identifying additional customer needs and referring the customer to an appropriate channel i.e. Home Lending or Business Lending
• Collaborating with the team and showing up with a positive attitude to contribute to a high-performance culture

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Professional phone manner/etiquette  
• Excellent oral and written communication skills
• Adhering to structured roster/operating rhythm
• Understanding of small business & commercial markets
• Thorough knowledge of ANZ procedure, products and services (desired not essential)
• Understanding of Money In, Managing Money, Money Out and cash flow concepts is desirable
• Reliable character and a desire for upholding urgency approach to all tasks

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

Job Posting End Date

24/06/2026, 11.59pm, (Melbourne Australia)