About Us

At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

We're looking for a commercially minded and customer-focused Portfolio Manager to join our Credit Cards & Personal Loans team on a 15-month parental leave cover contract.

Sitting within the Acquisition, Activation & Retention team, you will partner with the Senior Portfolio Manager to execute lifecycle strategies across the EMOB and Retention portfolios. You will lead the delivery and optimisation of initiatives that improve activation, engagement and retention, using data and insights to drive measurable customer and commercial outcomes.

This role is ideal for someone who enjoys turning insights into action, solving complex problems and driving outcomes in a fast-paced, highly collaborative environment.

Role Type: 12 Months Fixed Term Contract
Role Location: 833 Collins Street, Docklands Victoria 3008
Work Hours: Full-Time (40 Hours/Week)

What will your day look like?

• Deliver initiatives that improve customer activation, engagement and retention across Credit Cards and Personal Loans.
• Monitor portfolio performance and identify opportunities to improve customer and business outcomes.
• Use customer insights and data to develop recommendations and prioritise opportunities.
• Manage and execute customer journey enhancements across key lifecycle touchpoints.
• Support campaign development, proposition improvements and customer communication initiatives.
• Build strong relationships across Product, Digital, Marketing, Operations, Risk and Legal teams to land outcomes.
• Develop business cases, implementation plans and performance reporting.
• Ensure initiatives are delivered in line with governance, risk and compliance requirements.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• 7-10 yrs experience in portfolio management, product management, lifecycle marketing or a related discipline.
• Strong analytical and problem-solving skills, with the ability to translate data into actionable recommendations.
• Proven ability to deliver initiatives in complex, matrixed organisations.
• Strong attention to detail and ability to identify and resolve issues in complex campaign or customer journey builds.
• Excellent stakeholder management and influencing skills.
• A customer-focused mindset combined with sound commercial judgement.
• Strong organisational skills and ability to manage multiple priorities.
• Experience within financial services, cards, lending or customer lifecycle management will be highly regarded.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 119822 .
 

Job Posting End Date

19/08/2026, 11.59pm, (Melbourne Australia)