About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a Customer Due Diligence / Onboarding Strategy Manager in our Business & Private Bank division, you will support the Customer Due Diligence/Onboarding Strategy Lead in executing the Customer Due Diligence agenda for the customer & banker journey to define and implement optimal processes for financial crime and onboarding.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent role

Role Location: Can be based in any city within Australia

Work Hours: Full time, 40 hours per week

What will your day look like?

As a Customer Due Diligence / Onboarding Strategy Manager, you will support the Customer Due Diligence/Onboarding Strategy Lead on:

• Executing on the Customer Due Diligence/KYC/onboarding agenda by accelerating the transition to the future state KYC lifecycle ensuring process integrity and alignment with Business needs
• Defining the end-to-end Financial Crime/KYC/Onboarding priorities in collaboration with cross-functional leaders (e.g. Operations, Technology, Retail, Institutional, etc.)
• Supporting to create an optimal KYC value proposition across Business & Private Bank
• Play an active role in articulating the needs of B&PB customers in enterprise or Divisional programs that impact on B&PB customers, then assist to oversee, coordinate and execute on all co-existence work
• Working with Technology, Commercial Digital & Customer Experience team and other delivery partners to ensure the KYC/Onboarding approach and delivery receives appropriate priority to deliver the agenda

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Understanding of the Financial Crime and KYC regulatory landscape (AML, CTF, etc.) with a view of how that integrates within Banking systems
• Demonstrates a strong customer focus with practical application of the requirements
• Stakeholder management: The ability to identify, understand and anticipate the needs of those who can affect or be affected by your work in order to gain commitment
• Strong communication skills with the ability to bridge the technical financial crime elements with the business/practical application of those
• The ability to use logic and reasoning to analyse, evaluate and synthesize a range of information to understand an opportunity or challenge
• The ability to identify and assess risks, determine the corrective action required to control or eliminate the risks and effectively manage issues that arise
• Planning and prioritising what needs to be done (including people, process and technology implications) in order to deliver upon customer/user needs and strategic priorities

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 111080 .
 

Job Posting End Date

09/04/2026 , 11.59pm, (Melbourne Australia)