Ko Mātou – About Us

Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Mō te tūranga - About the role

ANZ is undergoing a significant technological transformation and is seeking a Solution Architect to guide the design and implementation of a new customer contact centre solution for ANZ New Zealand. This role involves integrating Amazon Connect with Salesforce and core banking platforms, implementing chat and agentic AI models to enhance customer interactions, and taking ownership of the NZ Contact Centre Architecture Roadmap.

Key responsibilities include providing architectural stewardship, collaborating with project teams and stakeholders, ensuring security and compliance, and engaging with vendors. The role also involves advising on strategic improvements and balancing immediate delivery needs with long-term strategy. This is a fantastic opportunity for a visionary architect to drive technological innovation and shape the future of customer interactions at ANZ.

Role Location: This role can be based in either Auckland or Wellington.  Let us know what works for you.

Role Type: Permanent

Hours: 37.5 hours per week (Standard)

Ka aha tō rā e kite ai? - What will your day look like

As a Solution Architect at ANZ, you'll provide technical guidance, ensuring that architectures are realised and deliverable. Key activities will include:

• Designing and implementing technology solutions to support business goals.
• Developing architectural directions and guidance for clear delivery paths.
• Engaging with stakeholders to ensure customer-focused solutions.
• Leading the design and implementation of the customer contact centre solution.
• Collaborating with project teams to provide architectural direction and guidance.
• Working with key business stakeholders to translate problems into solutions.
• Ensuring alignment with security, risk, and data perspectives in architecture design.

Ōu Pūkenga? - What will you bring?

To thrive and excel in this role, you should ideally possess the following:

• Experience as a Solutions Architect in medium to large enterprise. Banking environments would be advantageous.
• Strong analytical skills to understand and break down business stakeholders' needs, translating them into actionable solution options.
• Experience engaging with stakeholders at multiple levels, demonstrating your ability to influence, collaborate, and negotiate effectively to inform decision-making.
• The ability to fit comfortably within a team environment and provide strong technology leadership.
• Understanding of integration, data and dealing with large complex technology environments.

The ideal candidate will have extensive experience in customer contact centre solution implementations, and AWS technologies, with a strong preference for those skilled in Amazon Connect, Salesforce, and Agentic AI implementations.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

He aha te take e uru ai koe ki a mātou? - So, why join us?

From the moment you join ANZ, you'll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive.  

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career.  

We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.    

At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities and this is one of the reasons that has inspired us to develop a multi-year Te Ao Māori Strategy called Tākiri-Ā-Rangi. This includes increasing representation of Māori and Pasifika people at ANZ. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce.

Kua wātea te katoa ki te tono. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with an access requirement or disability, let us know how we can provide you with additional support.  

To find out more about working at ANZ visit https://www.anz.co.nz/careers/.You can apply for this role by visiting ANZ Careers and searching for reference number 93038.

Te Rā Ōtinga - Job Posting End Date

Sunday 18 May at 11.59pm (NZ)