Ko Mātou – About Us

Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Mō te tūranga - About the role

As a Junior Design Researcher in our Segments Tema under Personal Banking domain, you’ll play a key role in helping us understand our customers’ behaviours, needs and motivations to help shape our customer experiences.

Our ambition is to provide extraordinary outcomes and experiences for our customers and staff and believe design can help get us there. To reach this goal we’ve embedded Human-Centred Design (HCD) principles into the creation of our products and services with our customers’ front and centre.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: 12 Month Fixed Term
Role Location: Wellington or Auckland, NZ
Work Hours: 37.5 hrs

Ka aha tō rā e kite ai? - What will your day look like?

As a Junior Design Researcher you will be responsible for:

• Working on digital projects that create better experiences for our customers – from user testing and researching with our customer to discover insights and digging into new trends.
• Support and deliver design research activities - guiding, planning and delivering research that identifies the most important actions to deliver both customer and business value
• Advocate and champion design thinking by bringing customer insights and data to the decision table
• Identify key themes, trends and best practice, and create design artefacts that tell these stories in an impactful way
• Participate in our design research practice to ensure alignment and guidance for yourself, other designers and stakeholders to ensure best practice is applied
• Advocate for inclusive design principles across research projects and initiatives
• Work collaboratively with partners and stakeholders to bring them along on the discovery journey with you

Ōu Pūkenga? - What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• An understanding of the many facets of design research and design thinking
• 1-3 years’ experience undertaking both generative and evaluative research with users
• A working knowledge of different research methods and tools, and how to choose the right one to answer your question
• An aptitude for sharing valuable insights in a compelling way so that they influence and improve customer experiences
• Worked within a multi-disciplinary Agile team of focused product stakeholders, experience designers, developers and testers and be an advocate for high quality research practices
• A fascination with how customers experience products and services and have a hunger to improve those experiences
• The ability to develop strong collaborative relationships - managing, influencing, and communicating effectively with partners at all levels.
• A strong focus on applying ethical and inclusive design practices in research design.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

He aha te take e uru ai koe ki a mātou? - So, why join us?

From the moment you join ANZ, you'll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive.  

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career.  

We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.    

At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities and this is one of the reasons that has inspired us to develop a multi-year Te Ao Māori Strategy called Tākiri-Ā-Rangi. This includes increasing representation of Māori and Pasifika people at ANZ. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce.

Kua wātea te katoa ki te tono. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with an access requirement or disability, let us know how we can provide you with additional support.  

To find out more about working at ANZ visit https://www.anz.co.nz/careers/.You can apply for this role by visiting ANZ Careers and searching for reference number 114627.

Job Posting End Date

24/05/2026 , 11.59pm, (Melbourne Australia)