Ko Mātou – About Us

Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Mō te tūranga - About the role

This is an exciting opportunity for a Support / Operations Engineer to be involved in the Modern Banking Platform (MBP). The role focuses on supporting incidents and operational queries arising from productionised MBP capabilities, including Retail Deposits, Enterprise Customer, and the MBP Reporting and Analysis application features.

You will also provide support for overnight MBP batch runs and closely monitor ANZ downstream systems that receive files from MBP. Using strong technical knowledge, this role will contribute to the successful support of ongoing business as usual (BAU) releases from FIS. As MBP continues to evolve, the scope of this role will expand to cover new and future platform features, offering ongoing exposure to modern banking technology and operations.

Role Location: Wellington
Role Type: Permanent 
Hours: Standard 37.5 per week with some contributions to a 24/7 roster

Ka aha tō rā e kite ai? - What will your day look like

You will be responsible for:

• Working closely with FIS (MBP vendor) to investigate and resolve incidents and queries within agreed SLAs.
• Troubleshooting and supporting technical issues arising from BAU and future FIS releases.
• Contributing to the ongoing improvement and future structure of the Modern Banking Platform (MBP).
• Proactively monitoring and supporting platform operations to ensure system stability and reliability.
• Building a strong learning culture by continually developing platform knowledge and sharing insights, learnings, and best practices with the wider team.

Ōu Pūkenga? - What will you bring?

To thrive and excel in this role, you should ideally possess the following:

• The ability to assess and analyse the impact of system changes on banking operations and interconnected systems.
• Experience supporting MBP batch processing, including participation in on‑call support when required.
• Knowledge of managing and supporting FIS releases, with a focus on minimising disruption to business operations.
• A strong technical foundation to troubleshoot and support issues arising from BAU and future FIS releases.
• Skills in data extraction and analysis to support operational insights and decision‑making.
• An understanding of banking regulations, security standards, and risk considerations.
• Strong collaboration skills to work effectively with analysts, testers, and stakeholders across legacy and modern banking platforms.
• An agile, open mindset with the flexibility to embrace change and approach complex situations thoughtfully.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

Tō aramahi ki ANZ - Your Career at ANZ

There's something special about being part of ANZ, you're part of a work whānau striving towards a common purpose: shaping a world where communities thrive.  Our teams do this by helping people make the most of what they have, to transform ideas, hard work and ambition into reality.

Career development means different things to different people. It may simply mean developing a skill, broadening your experience by moving sideways or stretching yourself by moving to a different business. How you manage and develop your career is up to you. That's why we're committed to helping you do this by providing you with the support, tools and resources you need to take the next big step in your career, towards even bigger things with us in the future.

Kua wātea te katoa ki te tono. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.

Job Posting End Date

6 April 2026, 11.59pm NZT