Ko Mātou – About Us

Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. 

Mō te tūranga - About the role

As a Senior eCommerce Analyst in our Business and Agri Products team, you’ll play a key role in helping to achieve our vision of helping kiwis buy, start and sustainably grow their Business.

You’ll support the delivery of a world class ecommerce journey, ensuring ANZ achieves its prioritised investment outcomes, managing risk well, growing our Business and Institutional customer base.

Support the delivery for key merchant initiatives and propositions to improve customer experience of the portfolio.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours. 

Role Location: Wellington

Role Type: Permanent, Full-time

Ka aha tō rā e kite ai? - What will your day look like?

As a Senior eCommerce Analyst, you are accountable for:

• Providing ecommerce and payment acceptance Subject Matter Expertise to support delivery of future state Merchant propositions
• Assist with day-to-day management of ecommerce solutions, including engagement with key customer channels
• Support the frontline in a timely manner both re-actively and proactively, including product technical training and suitability
• Support all operational aspects of the products portfolio, including compliance with product management policies and processes
• Drive improvement of internal processes for business products
• Build collaborative relationships with key stakeholders, and wider product teams

Ōu Pūkenga? - What will you bring?

To grow and be successful in the role, you will ideally bring the following:

• A demonstrable strong customer service ethic balanced with strong commercial acumen
• Relentless curiosity, an ability to ask questions, understand complex scenarios and convert this knowledge into easily understandable content to grow others
• Demonstrated knowledge of Business customer payments needs, including global disruption from fintechs and paytechs
• Proactive approach to identifying, designing and delivering opportunities for change
• Strong governance experience, including the ability to identify risks, issues and ongoing management and maturity of these
• Stakeholder management strengths across a spectrum of seniority and including customers, internal staff and third parties

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

He aha te take e uru ai koe ki a mātou? - So, why join us?

From the moment you join ANZ, you'll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive.  

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career.  

We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.    

At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities and this is one of the reasons that has inspired us to develop a multi-year Te Ao Māori Strategy called Tākiri-Ā-Rangi. This includes increasing representation of Māori and Pasifika people at ANZ. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce.

Kua wātea te katoa ki te tono. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with an access requirement or disability, let us know how we can provide you with additional support.  

To find out more about working at ANZ visit https://www.anz.co.nz/careers/.You can apply for this role by visiting ANZ Careers and searching for reference number 110318.

Te Rā Ōtinga - Job Posting End Date

15/03/2026 , 11.59pm, (NZST)