Ko Mātou – About Us

Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Mō te tūranga - About the role

As a Senior Design Researcher in our Customer Experience & Design CoE, you’ll play a key role in help us understand our customers’ behaviours, needs and motivations to help shape beautiful customer experiences.

With a passion for understanding customer needs, behaviours and motivations to create meaningful, human-centred experiences. Combining qualitative and quantitative research, you’ll turn customer insights into clear, actionable recommendations that help shape better experiences and inform design decisions.

To ensure extraordinary outcomes and experiences for our customers and staff, we’ve embedded Human-Centred Design (HCD) principles into the creation of our products and services with our customers’ front and centre.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Location: Auckland or Wellington

Role Type: Permanent

Hours: 37.5

Ka aha tō rā e kite ai? - What will your day look like?

The Senior Design Researcher plays a key role in creating better digital banking experiences with a broad range of responsibilities. Some of your day-to-day activities may include the below:

• Work on digital projects that create better experiences for our customers – from creating experience strategies to researching a customer group to digging into a new trend
• Run the entire end-to-end research process - guiding, planning and delivering research that identifies the most important actions to deliver both customer and business value
• Advocate and champion design thinking by bringing customer insights and data to the decision table
• Identify key themes, trends and best practice, and create design artefacts that tell these stories in an impactful way
• Provide research advice, guidance and support to other designers and stakeholders to ensure best practice is applied
• Advocate for inclusive design principles across research projects and initiatives
• Work collaboratively with partners and stakeholders to bring them along on the discovery journey with you

This position offers flexibility and creativity—you’ll be encouraged to bring your unique perspective and flair to make the role your own.

Ōu Pūkenga? - What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Proven experience undertaking both generative and evaluative research with users.
• A thorough understanding of the many facets of design and design thinking.
• Comprehensive knowledge of different research methods and tools, and how to choose the right one to answer your question.
• An aptitude for sharing valuable insights in a compelling way so that they influence and improve customer experiences.
• A strong interest in how customers experience products and services and have a hunger to improve those experiences.
• The ability to develop strong collaborative relationships - managing, influencing, and communicating effectively with partners at all levels.
• A strong focus on applying ethical and inclusive design practices in research design.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

He aha te take e uru ai koe ki a mātou? - So, why join us?

From the moment you join ANZ, you'll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive.  

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career.  

We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.    

At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities and this is one of the reasons that has inspired us to develop a multi-year Te Ao Māori Strategy called Tākiri-Ā-Rangi. This includes increasing representation of Māori and Pasifika people at ANZ. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce.

Kua wātea te katoa ki te tono. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with an access requirement or disability, let us know how we can provide you with additional support.  

To find out more about working at ANZ visit https://www.anz.co.nz/careers/.You can apply for this role by visiting ANZ Careers and searching for reference number 127266.

Te Rā Ōtinga - Job Posting End Date

25/11/2026, 11.59pm, (NZ)