Ko Mātou – About Us

Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.  

Mō te tūranga - About the role

As a Senior Content Designer in our Customer Experience and Design Centre of Excellence, you’ll help create intuitive, helpful digital banking experiences through user-centred content design.

Bringing your expertise in UX writing, editing and content strategy, you’ll put the customer at the heart of every decision, moving seamlessly from crafting clear, effective microcopy to shaping cross-platform content strategies that create connected end-to-end customer journeys.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role location: Wellington or Auckland

Role type: Permanent

Hours: 37.5

Ka aha tō rā e kite ai? - What will your day look like

The Senior Content Designer, will play a key role in shaping intuitive, customer-focused digital experiences

some of your day-to-day activities may include the below:

• Contributing and lead projects across the Bank, bringing your exceptional UX writing, content strategy, and user experience skills to the fore. 
• Approaching content problems from an HCD perspective and work closely with other designers and members of cross-functional teams to produce beautiful experiences on ANZ technology platforms such as Internet Banking, goMoney, and the website.
• Developing, creating and promoting content strategies across customer journeys
• Helping embed content design into the Design System to support customer experience and ensure consistency through tone, voice, terminology and the like.
• Advocating and champion design thinking by bringing customer insights and data to the decision table.
• Advocating for inclusive design principles and diversity across all content development, especially accessibility.

• Working collaboratively with partners and stakeholders to bring them along on the design journey with you.

This position offers flexibility and creativity—you’ll be encouraged to bring your unique perspective and flair to make the role your own.

Ōu Pūkenga? - What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Proven experience working leading content strategy and content design activities and projects.
• A strong understanding of the many facets of content design and design thinking.
• The ability to work collaboratively across multiple product and project teams across different geographies.
• Proficiency in project planning, communication and presentation, including an aptitude for convincing others of the value of your ideas.
• Confidence with a range of existing digital tools (including Figma), whilst being open and adaptive to new trends and technologies.
• Experinced in project planning, communication and presentation, including an aptitude for convincing others of the value of their ideas.
• Good understanding of design systems and their application.
• Working knowledge of digital accessibility and familiarity with WCAG 2.1 standards and guidelines
• Great work ethic, proactive and positive mindset.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you. 

He aha te take e uru ai koe ki a mātou? - So, why join us?

From the moment you join ANZ, you'll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive.  

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career.  

We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.    

At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities and this is one of the reasons that has inspired us to develop a multi-year Te Ao Māori Strategy called Tākiri-Ā-Rangi. This includes increasing representation of Māori and Pasifika people at ANZ. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce.

Kua wātea te katoa ki te tono. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with an access requirement or disability, let us know how we can provide you with additional support.  

To find out more about working at ANZ visit https://www.anz.co.nz/careers/.You can apply for this role by visiting ANZ Careers and searching for reference number 127265.

Te Rā Ōtinga - Job Posting End Date

25/11/2026, 11.59pm, (NZ)