Ko Mātou – About Us

Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Mō te tūranga - About the role

This is an exciting opportunity for an Operations Analyst to be involved in the Modern Banking Platform (MBP). The role focuses on supporting incidents and operational queries arising from productionised MBP capabilities, including Retail Deposits, Enterprise Customer, and the MBP Reporting and Analysis application features.

The analyst will also support overnight MBP batch processing and work closely with ANZ downstream systems that receive files from MBP. As the Modern Banking Platform continues to evolve, this role will expand to support new and future MBP features, offering ongoing exposure to modern banking technology and operational processes.

Role Location: Wellington
Role Type: Permanent 
Hours: Standard 37.5 per week with some contributions to a 24/7 roster 

Ka aha tō rā e kite ai? - What will your day look like

You will be responsible for:

• Working closely with FIS (MBP vendor) to investigate, manage, and resolve incidents and queries within agreed service level agreements (SLAs).
• Contributing to the ongoing improvement and future-state design of the Modern Banking Platform (MBP), including processes, controls, and operational efficiencies.
• Creating and fostering a strong learning culture by continuously building knowledge of MBP features and sharing expertise, insights, and best practices with the wider team.

Ōu Pūkenga? - What will you bring?

To thrive and excel in this role, you should ideally possess the following:

• The ability to perform impact analysis to understand how system changes affect banking operations and interconnected systems.
• Experience supporting MBP batch processing, including participation in on‑call support when required.
• Knowledge of managing FIS releases and coordinating changes to minimise disruption to business operations.
• Skills in extracting and analysing data from databases to support operational insights and decision‑making.
• An understanding of banking regulations, security standards, and risk considerations.
• Strong collaboration skills to work effectively with analysts, testers, and stakeholders, ensuring changes and impacts are clearly understood and communicated.
• Experience working across both legacy platforms and modern banking applications as part of a transformation journey.
• An agile, open mindset with the flexibility to adapt, embrace new approaches, and solve complex challenges collaboratively.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

Tō aramahi ki ANZ - Your Career at ANZ

There's something special about being part of ANZ, you're part of a work whānau striving towards a common purpose: shaping a world where communities thrive.  Our teams do this by helping people make the most of what they have, to transform ideas, hard work and ambition into reality.

Career development means different things to different people. It may simply mean developing a skill, broadening your experience by moving sideways or stretching yourself by moving to a different business. How you manage and develop your career is up to you. That's why we're committed to helping you do this by providing you with the support, tools and resources you need to take the next big step in your career, towards even bigger things with us in the future.

Kua wātea te katoa ki te tono. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.

Job Posting End Date

6 April 2026, 11.59pm NZT