Manager, Payments Processing - Insto Ops Payments

Req ID: 123931

Department: GO - Insto Operations Payments & Cash

Division: Group Operations

Location: Wellington

Ko Mātou – About Us

Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Mō te tūranga - About the role

As the Manager, Payment Processing in our Institutional Payment Operations team, you will lead the team responsible for ANZ New Zealand's Payment Processing function, overseeing the team and services that support SWIFT and high-value payments. You'll ensure payments are processed accurately, efficiently, and in line with service, regulatory, risk, and financial crime requirements. Working closely with stakeholders across the business, you'll drive operational excellence, strengthen controls and resilience, support strategic change initiatives, and deliver exceptional customer outcomes.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent
Role Location: Wellington
Work Hours: Full-time

Ka aha tō rā e kite ai? - What will your day look like

As the Manager, Payment Processing, you are accountable for:

Leading and developing a high-performing team responsible for domestic high-value and international payment processing.
Overseeing payment processing functions, ensuring transactions are processed accurately, efficiently, and in line with regulatory and risk requirements.
Managing payment exceptions, investigations, and customer enquiries, ensuring timely resolution and escalation where required.
Driving automation, AI adoption, and process improvements to enhance service delivery, efficiency, and straight-through processing.
Providing operational oversight across onshore and offshore teams, ensuring strong performance, resilience, and effective workload management.
Monitoring and reporting of service performance, operational risks, customer impacts, and control outcomes.
Partnering with stakeholders across Technology, Risk, Financial Crime, and Operations to deliver service excellence and strategic change.
Providing subject matter expertise on payment processing and settlement activities, support incident management, and strengthen operational resilience through continuous improvement and contingency planning.

Ōu Pūkenga? - What will you bring?

To grow and be successful in this role, you will ideally bring the following:

Proven experience in payment operations, transaction processing, and clearing and settlement environments.
Strong knowledge of domestic and international payments, SWIFT, investigations, and exception management.
Demonstrated experience leading high-performing teams and driving operational excellence.Sound understanding of operational risk, financial crime, governance, controls, and compliance requirements.
Strong problem-solving, stakeholder management, and communication skills.
Experience leading change, process improvement, automation, and technology initiatives.
A continuous improvement mindset, with the ability to leverage data, automation, and AI to enhance customer and business outcomes.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

He aha te take e uru ai koe ki a mātou? - So, why join us?

From the moment you join ANZ, you'll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career.

We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities and this is one of the reasons that has inspired us to develop a multi-year Te Ao Māori Strategy called Tākiri-Ā-Rangi. This includes increasing representation of Māori and Pasifika people at ANZ. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce.

Kua wātea te katoa ki te tono. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with an access requirement or disability, let us know how we can provide you with additional support.

To find out more about working at ANZ visit https://www.anz.co.nz/careers/.You can apply for this role by visiting ANZ Careers and searching for reference number 123931.

Te Rā Ōtinga - Job Posting End Date

02/10/2026, 11.59pm, (NZ)