Ko Mātou – About Us

Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Mō te tūranga - About the role

As Head of IT Service Management, you’ll lead the strategy and delivery of critical technology services that keep ANZ New Zealand running safely and reliably, 24 hours a day. With a broad remit across Service Operations and Tooling, you’ll have accountability for service performance, operational resilience and the health of the platforms and practices that support our technology environment.

This is an influential senior leadership opportunity where you’ll balance operational excellence with strategic change, customer protection and risk. Working closely with senior leaders across NZ and Group Technology, you’ll shape our approach to service management, monitoring, tooling, resilience and continuity, while building capable, collaborative teams and embracing automation, modern engineering practices and emerging technologies

Role Location: This role can be based in Wellington or Auckland. Let us know what works for you.

Role Type: Permanent

Hours: Standard 37.5 hours

Ka aha tō rā e kite ai? - What will your day look like

As Head of IT Service Management, you will:

• Lead and develop multidisciplinary teams across Service Management, Service Operations, Tooling and Resilience.
• Set the direction for IT Service Management across NZ Technology, creating greater consistency and effectiveness in how services are managed.
• Oversee the stability, resilience and performance of critical technology services.
• Strengthen our approach to operational resilience, disaster recovery and business continuity.
• Champion effective monitoring, tooling and automation to improve how we manage and support our technology environment.
• Partner with senior technology leaders across NZ and Group to align priorities, manage risk and support better customer outcomes.
• Provide oversight of technology risk, controls and regulatory obligations across your areas of accountability.
• Lead commercial and vendor relationships, balancing service performance, investment and value.
• Create an inclusive environment where people feel supported to contribute, learn and grow.

Ōu Pūkenga? - What will you bring?

To grow and be successful in this role, you will ideally bring:

• Significant leadership experience within complex technology operations and service environments
• Deep knowledge of IT Service Management, operational resilience, disaster recovery and business continuity
• A strong understanding of technology risk, security, controls and regulatory requirements
• Experience with modern technology operations, including automation, cloud, DevOps, monitoring and service management tooling
• An inclusive and collaborative leadership style, with experience building capability across large, multidisciplinary teams
• Strong commercial judgement, communication and influencing skills, with the ability to build trusted relationships and navigate competing priorities

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

He aha te take e uru ai koe ki a mātou? - So, why join us?

From the moment you join ANZ, you'll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive.  

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career.  

We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.    

At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities and this is one of the reasons that has inspired us to develop a multi-year Te Ao Māori Strategy called Tākiri-Ā-Rangi. This includes increasing representation of Māori and Pasifika people at ANZ. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce.

Kua wātea te katoa ki te tono. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with an access requirement or disability, let us know how we can provide you with additional support.  

To find out more about working at ANZ visit https://www.anz.co.nz/careers/.You can apply for this role by visiting ANZ Careers and searching for reference number 127716.

Te Rā Ōtinga - Job Posting End Date

Wednesday 18 November at 11.59pm (NZ)