About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.

About the Role

As an Officer, Onboarding and Client Services, you will support call centre by providing customers with an easy and friendly banking experience, which identifies and meets customers’ transactional and sales needs. The Officer will also be responsible for managing, monitoring and follow up to ensure clients’ transactions are completed on time to avoid any complaint and to increase revenue by client.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Location: ANZ Branch Vientiane, Laos    

Role Type: Permanent, Full-time 

What will your day look like?

• Identify and pursue new business opportunities by responding to customer enquiries and building referral networks.
• Maintain strong knowledge of ANZ products and campaigns to effectively meet customer needs and maximize product uptake.
• Resolve customer enquiries and issues promptly, escalating when required to ensure a positive customer experience.
• Grow the customer base by identifying prospects and promoting relevant banking products and services.
• Build trusted customer relationships through proactive service and clear communication.
• Contribute ideas to improve client service, sales performance, referrals, revenue, and cost efficiency.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Strong understanding of operational risk, compliance policies, and procedures.
• Good knowledge of the financial services industry and ANZ’s market position.
• Ability to work independently, collaborate effectively, and solve problems quickly.
• High attention to detail and accuracy.
• Excellent verbal and written communication, computer literacy, and customer service skills.
• Tertiary qualification in a business-related field.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 121213.

Job Posting End Date

19/08/2026, 11.59pm, (Melbourne Australia)