About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.

About the Role

As a Payment, Cash & VOSTRO Service Operations Lead, you will work closely with the Head to lead and strengthen Japan’s core operational services across payments, deposits, Vostro servicing, and other essential client supporting activities. This role ensures that daily operations are stable, resilient, and consistently reliable, supporting the delivery of high quality services to institutional clients.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours. 

Role Location: Tokyo, Japan
Role Type: Full-time, Permanent 

What will your day look like?

As a Payment, Cash & VOSTRO Service Operations Lead you will;

• Control of operating actual losses and near miss events, and internal operating failures for internal departments 
• Conduct business in accordance with the laws, regulations and adopted codes 
• Promote awareness of operating risk across the departments 
• Regularly check performance and operational capability of teams and staff members to ensure no impact to day to day operations and maintain customer service excellence 
• Monitor and control outsourced items managed by Hubs for each department 
• Control BAU efficiency and maintain performance stability within the team 
• Monitor team capacity and suggest/deliver solutions to improve efficiency and support new tasks 
• Manage system and market changes and align with global processes where possible 
• Ensure necessary governance and controls are in place for local unique systems or market practices 
• Adapt NFR to strengthen governance and risk management 
• Lead and coordinate operational enhancement initiatives, system changes and cross functional projects

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Strong knowledge of operations, instruments and processes, especially on PCO & Deposits products – especially SWIFT 
• Analytical skills coupled with problem solving capability 
• Business level English and Japanese language skills (written and verbal) — required to engage with internal stakeholders and clients 
• Proven ability to work in a team, demonstrate leadership, and apply an adaptive working style that welcomes change 
• Extensive experience in customer facing environments 
• Exposure to and thorough understanding of Risk / Assurance management

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 112584.

Job Posting End Date

01/04/2026 , 11.59pm, (Melbourne Australia)