About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a Document Sourcing and Communications Officer, Collect, you are responsible in collating and presenting customer loan documentation to the customer resolution team. The documents need to be presented in an accurate and timely manner so remediation activities can proceed on time. In addition, there is outbound calling to customers to let them know there has been an issue with their loan and it has been corrected.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Location: ANZ Branch Bairiki, Tarawa, Kiribati

Role Type: Full-time; 6-months fixed term contract 

What will your day look like?

The role is also responsible for:

• Providing correct source documentation in a timely and accurate manner to the customer resolution team.
• Calling customers to let them know there has been an issue with their loan and it has been corrected.
• Preparing and sending letters/emails to customers to let them know of the correction.
• Ensure all activities comply with local regulatory and compliance frameworks.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Excellent technical skills in reporting, analysis, including advanced excel skills.
• High level business acumen, in depth understanding of business financials and fundamentals.
• A good understanding of the banks’ lending documents and frameworks and understanding of financial products.
• Ability to communicate with customers, display empathy whilst setting very clear expectations during courageous conversations.
• Self-managing, self-motivated and excellent time management skills
• Strong problem solving, analytical and decision-making ability.
• Financial or business tertiary qualification.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 103728.

Job Posting End Date

03/10/2025 , 11.59pm, (Melbourne Australia)