About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.

About the Role

As a Senior Officer- Transaction Management in our Institutional Operations team you will play a critical role in ensuring the seamless processing and reconciliation of complex and high-value loan and trade transactions. As a key checker for transactions, the role is responsible for enhancing efficiency, accuracy, and compliance with regulatory and bank requirements.

The role is dedicated to delivering exceptional service quality by meeting and exceeding service-level expectations while investigating and resolving discrepancies in internal records. It focuses on optimizing Asset Operations processes, developing innovative and effective operational methods, and preparing products and customer requirements for operational readiness.

Additionally, the role serves as a subject matter expert, offering valuable insights from an operations perspective to Relationship Managers (RM), Transaction Banking (TB) Sales teams, and customers. This is a unique opportunity to contribute to business priorities and drive excellence in operational execution.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours. 

Role Location: Taipei, Taiwan
Role Type: Full-time

What will your day look like?

As a As a Senior Officer- Transaction Management you will;

• Manage end-to-end processing of high-value loan and trade transactions, ensuring compliance, accuracy, and efficiency.
• Act as a checker for complex transactions while adhering strictly to company policies and regulations for all manual instruction transactions.
• Perform account reconciliations on a daily, monthly, and quarterly basis to maintain accurate financial records.
• Respond to inquiries with up-to-date information, ensuring customer correspondence is clear, timely, and resolved to their satisfaction.
• Build strong working relationships with internal and external stakeholders, fostering collaboration and shared success.
• Monitor SLA progress to ensure requests and transactions are handled with high quality and on time.
• Provide feedback, guidance, and training to junior analysts to improve productivity and address potential skill gaps.
• Identify opportunities for process improvements, propose solutions, and implement changes that enhance operational efficiency and customer experience.
• Support cost-related management decisions and contribute to business-driven initiatives.
• Act as a subject matter expert to assist Relationship Managers (RM), Transaction Banking (TB) Sales teams, and customers from an operations perspective.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Experience in processing loan or trade transactions.
• High accuracy, especially under pressure and tight deadlines.
• Solid computer skills, including familiarity with MS Office applications.
• Proficient in both written and verbal communication in Chinese and English to effectively interact with multilingual customers.
• Understanding and alertness in identifying and mitigating risks.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 91994.

Job Posting End Date

28/04/2025 , 11.59pm, (Melbourne Australia)