About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.

About the Role

As Officer, Lending Documentation & Security in our Institutional Operations team you will be responsible for simultaneously managing multiple end-to-end client services which will mainly focusing on Documentation and Security management but might also involve KYC/Onboardings and Client Service to implement our products to our new and existing Institutional customers.

The key responsible area for the role is in liaising with customers and internal stakeholders to identify product & service requirements and propose and implement solution. It is expected that the incumbent has excellent stake holder management and communication skills to develop strong relationships with our customers and gather technical requirements with high attention to detail. 

The position is further required to be an integral component of any AML/Sanctions/CTF projects/programmes business operations, working with all facets of the business in achieving its purpose and business objectives. The incumbent must be able to initiate, recommend and support any risk based solutions to achieve well managed, sustainable and compliant outcomes. 

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours. 

Role Location: Taipei, Taiwan
Role Type: Full-time

This job opening gives priority to people with disabilities

What will your day look like?

As a As an Officer, Lending Documentation & Security you will;

• Develop and implement improvement initiatives providing measurable benefits.
• Measure and evaluate improvements in standards and their impacts.
• Focus on client orientation and refine business focus.
• Deliver and communicate onboarding propositions to stakeholders.
• Coordinate servicing functions per SLAs and productivity targets.
• Handle escalations and oversee service remediation tasks.
• Manage client relationships with ANZ business stakeholders.
• Coordinate onboarding cases for global and institutional customers, providing status updates.
• Produce accurate management reports highlighting performance and actionable insights.
• Manage AML risks during customer onboarding and promote good AML/KYC practices.
• Ensure AML policy understanding and procedural adherence.
• Engage with branches for complete KYC documentation.
• Implement digital channel services for customers.
• Possess strong product and operation knowhow in Trade, payment, and lending.
• Ensure client service credibility across all distribution channels.
• Deliver effective communication to stakeholders.
• Manage Outsourcing, including GCC and vendors.
• Align and adhere to ANZ values, governance policies, and local regulations.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Tertiary qualification.

• Experienced in onboarding/facility documentation and digital implementation.

• Ideally from a compliance background.

• A strong conceptual and practical understanding of client onboarding.

• Product knowledge in cash, trade, markets, and lending preferred.

• Proficiency in Mandarin & English is crucial for this role due to the need for documentation and frequent interactions with stakeholders speaking in these languages.

• Strong stakeholder management & Customer-facing experience.

• High-level oral and written communication and negotiation skills.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
 

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 88624.

Job Posting End Date

11/03/2025 , 11.59pm, (Melbourne Australia)