About the role

At ANZ we're applying new ways technology and data can be harnessed as we work towards a common goal: to improve the financial wellbeing and sustainability of our millions of customers.  

As an Infrastructure Operations Manager in our Tech Institutional Digital Banking Operations Domain you’ll play a key role in helping to overseeing and directing the day-to-day activities of Taiwan based IT infrastructure, ensuring the effective implementation and coordination of various projects.  To ensure provision and operation infrastructure platforms which are stable, cost effective and meet ANZ business requirements.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Location: Taipei, Taiwan

Role Type: Permanent, Fulltime

What will your day look like

As an Infrastructure Operations Manager, you will:

• The major responsibility of this role is on Taiwan infrastructure management, including manage and monitor the in-country technology infrastructure services including servers, network, telephony, and end user computers management.

• Ensure infrastructure assets are lifecycle managed with investment planned to minimise business risk.

• Contribute to strengthening business partnerships and service delivery

• This role is also responsible in managing 7 MS resources that supports in-country infrastructure works as well as all Taiwan IT contracts management.

• Identify and Implement processes that will lead to more efficient service delivery

• Ensures organisational objectives are achieved efficiently and effectively through people management and resource planning priorities

• Lead change management and risk management, identifying appropriate resources and developing schedules to ensure timely project completion.

• This role is also required to attend/support Intra-Group Outsourcing activities including CDIS/EE monthly meeting, review Group indirect costs annually to ensure the service leave and cost from the Group is justified as per local regulation.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Infrastructure and data center support management experience in supporting medium/large mission critical environments

• Has excellent understanding of the Incident and Problem Management processes and string experience working with the ITIL process - understanding of policy, planning, and strategy.

• Familiar with AWS/GCP and Microsoft Cloud technology as we are migrating most of the applications to AWS/GCP Cloud and staffs are using Microsoft 365 cloud services.

• Ability to effectively influence and communicate with stakeholders at varying levels - from senior managers to operations staff

• Demonstrated customer service focus and professional work ethic and proven good track record of excellent client and vendor management skills    

• Experience managing a service support team and project management

• Strong organization/leadership skills and results-oriented.

• Fluency in Chinese and English is essential.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So, why join us?

From the moment you join ANZ, you’ll be doing meaningful work that will shape a world where people and communities thrive.  

But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources, opportunities, and support you need to take the next big step in your career. 

We’re a diverse bunch at ANZ in different roles, different locations, doing different things. That’s why we have a range of flexible working arrangements, so our people can “make work, work for them”. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.   

At ANZ you’ll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That’s because we’re committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support. 

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 64457.

Job Posting End Date

 03/05/2024, 11.59pm, (Melbourne Australia)