About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

The Program Implementation Lead is responsible for defining and managing the critical path and key deliverables across FY26 and FY27, specifically relating to the completion and implementation of End-to-End Customer Journeys and associated elements (including risk management, risk profiles, and quality control aligned to new standards). This is to ensure closure criteria are met and activities are aligned with other interrelated workstreams.

While delivery accountability sits within the divisions, this role is critical to maintaining an integrated plan across the organisation. This includes managing key dependencies, designing the overall approach, establishing standardised reporting, and ensuring timely issue resolution. Early identification of risks and proactive intervention will be key to ensuring milestones are achieved.

Role Type: Permanent
Role Location: Sydney or Melbourne
Work Hours: Full-Time

What will your day look like?

• Integrated Planning & Critical Path Management
  Maintain and govern the integrated critical path across FY26–FY27, ensuring alignment of Customer Journey delivery milestones, dependencies, and interrelated workstreams across divisions.
• End-to-End Customer Journey Oversight
  Oversee the co-ordination to ensure completion and implementation of End-to-End Customer Journeys, ensuring associated elements (risk management, risk profiles, and quality controls) are delivered in line with new standards and agreed closure criteria.
• Dependency & Interlock Management
  Identify, manage, and actively resolve cross-division dependencies, interlocks, and sequencing issues to minimise delivery risk and ensure coordinated execution.
• Risk & Issue Management
  Proactively identify delivery risks, issues, and emerging constraints; assess impacts; and drive timely mitigation actions in collaboration with divisional owners.
• Delivery Assurance & Standards Alignment
  Provide delivery assurance by monitoring progress against agreed standards, quality measures, and closure criteria, escalating variances where required.
• Reporting & Governance
  Design and implement standardised reporting frameworks to provide clear, consistent, and timely insights on progress, risks, dependencies, and key decisions for senior stakeholders and governance forums.
• Stakeholder & Divisional Engagement
  Partner closely with delivery leads, ensuring clarity of accountabilities while supporting alignment to the integrated plan and overall delivery approach.
• Issue Escalation & Resolution
  Facilitate effective issue resolution by coordinating cross-functional discussions, recommending options, and escalating matters through appropriate governance channels when required.

What will you bring?

• Demonstrated experience in leading or coordinating complex, multi-year programs or initiatives within a large organisation.
• Experience working across multiple divisions or business units, managing dependencies and interlocks between delivery teams.
• Proven experience in delivery assurance, program oversight, or portfolio management roles.
• Experience embedding new standards, frameworks, or ways of working into delivery environments.
• Track record of successfully managing delivery risk and resolving cross-functional issues in fast-paced or ambiguous contexts.
• Proven ability to develop and maintain integrated delivery plans across multiple workstreams, divisions, and time horizons.
• Strong risk and issue management skills, including early identification, impact assessment, and proactive intervention.
• Excellent stakeholder engagement and influencing skills, with the ability to work across senior leaders, delivery teams, and functional partners.
• Highly developed analytical and problem-solving skills, with the ability to synthesise complex information and identify interdependencies.
• Strong governance, reporting, and communication skills, including the ability to design and present clear, standardised reporting for senior forums.
  Ability to drive alignment without direct authority, maintaining momentum and accountability across federated delivery models.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 109081 .
 

Job Posting End Date

30/01/2026 , 11.59pm, (Melbourne Australia)