About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a Health Business Banking Manager in our National Health Pod, you’ll play a key role in helping to retain and grow of an existing Health & Medical customer portfolio which focuses on delivering tailored, profitable solutions for the customer and business.The purpose of this role is to build customer engagement with existing small business customers primarily within the Health industry, and provide tailored solutions and recommendations to support business growth and development

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent
Role Location: 242 Pitt Street, Sydney NSW 2000, but other locations within Australia may be considered
Work Hours: Full-time

What will your day look like?

As a Health Business Banking Manager, you will have the opportunity to: 

• Participate in high volume inbound and structured leads-based outbound calling

• Provide high quality customer service to a wide and diverse range of customers in a team-based managed portfolio

• The retention and growth of existing customers

• Understand customer ambitions and help them realise their business growth and development goals

• Contribute to a high performing team culture and environment based on high collaboration and rapid customer solutioning

• Meet assigned performance targets across the balanced scorecard

• Engage with existing small business customers

• The management of a team-based customer portfolio

• Have an effective collaboration with Lighthouse & CSO enablement teams

• Maintain deep knowledge of the ANZ product suite to ensure customers are recommended appropriate solutions

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Relationship Management: Building, maintaining and influencing relationships to achieve mutually beneficial outcomes

• Business Development: The activity of partnering with individuals and/or organisations to pursue strategic initiatives, relationships and/or opportunities to drive commercial value

• Customer Solutioning: Supporting customers by understanding their needs and informing them about relevant products or services, and/or providing considered options, that meet those needs

• Credit Assessment and Management: Assessing, advising, monitoring and/or approving a customer's credit worthiness, credit risk and suitable credit structuring options based on internal credit policies, guidelines, scoring models and/or applying judgement based on prior experience and knowledge

• Data Analysis: Collecting, profiling and analysing data to translate into meaningful insights to inform business decisions and deliver customer solutions.

• Industry experience: Current and ongoing understanding of industry trends. This includes in depth understanding of the drivers of the chosen industry, practical knowledge, market & competition factors, key customer success indicators, supplier/contract norms, credit approval drivers, and understanding of strategy application within the industry

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 90726 .
 

Job Posting End Date

04/04/2025 , 11.59pm, (Melbourne Australia)