About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a Business Support Manager in our Retail Broker team, you’ll play a key role in building relationships and Broker engagement in partnership with a Relationship Manager to achieve a segmented sales target and portfolio growth in line with Retail Brokers’ strategic direction. In this role, you will be responsible for effectively supporting Brokers loan application pipeline and back book with ANZ, ensuring positive customer experiences and associated uplift in portfolio conversion and Broker satisfaction.

Business Support Managers are required to develop effective working relationships with Brokers, associated business staff and internal stakeholders across the Home Loan value chain.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent/Full Time 

Role Location: 242 Pitt Street, Sydney NSW

What will your day look like?

As a Business Support Manager, you are responsible for:

• Building effective relationships with Brokers by acting as central point in the areas of accreditation, product, policy and process including workshopping and completion of quality applications.
• Proactive relationship building with associated Broker support staff (e.g. loan administrators), including offshore stakeholders supporting the end-to-end processing of home loans on behalf of Brokers.
• Build and maintain effective business partnerships with key internal stakeholders including CSO and ABN teams that support the end-to-end home loan proposition for Brokers.
• Developing an effective operating rhythm with Relationship Managers to actively support Brokers loan application pipeline and back book, ensuring positive customer experiences and Broker satisfaction.
• Support the effective use of available data and reporting to draw insights and inform sales strategies from a portfolio level through to the individual Broker level.
• Conduct targeted education and training with aligned Broker portfolio and Aggregator group(s), in line with agreed channel standards.
• Ensure adherence to ANZ polices, processes and external regulatory requirements as applicable.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Customer focus and relationship building skills, including effective rapport building.
• Strong communication (listening, verbal and written) and problem-solving skills.
• Strong organisation, multi-tasking and time management skills.
• Analytical skills: ability to collect and analyse data and information to develop sales strategies.
• Credit analysis: ability to assess a customer's ability to fulfill their credit obligations, considering both qualitative and quantitative factors such as character, capital, capacity to repay, collateral (security) and conditions (the 5Cs of credit).
• Goal driven with experience working towards developed plans and targets.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you're a candidate with a disability or access requirement, and have an enquiry about the support provided, please let us know on your application or visit ANZ Accessibility and Inclusion Programs for alternate contact methods.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 94051 .
 

Job Posting End Date

19/05/2025 , 11.59pm, (Melbourne Australia)