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Assistant Manager, Lending Client Services

Assistant Manager, Lending Client Services

Req ID:  30560
Department:  CS Insto Corp Lending (20370000)
Division:  Institutional (T45000)
Job Family:  Banking / Core (default)
Location:  Sydney

About the role

At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving the financial wellbeing and sustainability of our customers so they can achieve incredible things– whether they’re buying a home, building a business or saving for things big or small. 

The Assistant Manager, Lending Client Services is critical to making this happen and will be responsible for working closely with frontline and operational colleagues to deliver timely and optimised customer outcomes for complex debt transactions for the Institutional and Corporate Segments.  Delivery of outcomes includes end to end responsibility for the onboarding (facility set up), maintenance and ongoing management of lending facilities in core systems such as Orion/CACHE, Razor etc.  

Role Accountabilities
Your accountabilities Include but are not limited to:

  • Building strong working relationships with business stakeholders to provide superior customer support, including acting as a single point of contact for Frontline bankers in relation to lending operational activities. 
  • Accurate and timely set up of lending facilities in core systems such as Orion.
  • Accurate and timely collection of fee and interest income.
  • Accurate and timely completion of all other assigned tasks.  Whether set up, fee collection or other assigned tasks, you are accountable to ensure workflow tools inclusive of OCP reflect accurately at all times. 
  • Contributing to a collaborative team environment within Lending Client Services and the wider Institutional Operations Australia business.
  • Ensuring self-compliance with all Edge accreditation as well as compliance with documented processes, procedures and policies. 


Role Location: Sydney NSW
Role Type: Permanent, Full Time

What will you bring?

To grow and be successful in the role, you will ideally bring the following:

  • Detailed, SME level knowledge of banking systems such as CACHE, Orion and Razor.
  • A proven track record of being a fast learner.   
  • Excellent attention to detail and ability to follow through all issues to completion. 
  • Ability to work quickly and accurately under pressure. 
  • Sound knowledge and ability to use Microsoft products such as Excel, Word and PowerPoint. 
  • Strong numerical, analytical and problem solving skills. 
  • High quality verbal and written communication skills.
  • Experience working within an operational environment.


You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So, why join us?

There’s something special about being part of ANZ.  From the moment you join us, you’re part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.

As a Purpose-led bank, we’ve committed to delivering commercial and societal outcomes across environmental sustainability, financial wellbeing and household affordability.  We deliver these sustainability commitments with our customers, in our business and across the communities where we operate.

But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.

We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.

You’ll also enjoy working in a diverse and inclusive workplace where the different backgrounds, perspectives and life experiences of our people are celebrated. We encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.


To find out more about working at ANZ or to view other opportunities visit www.careers.anz.com. You may apply for this role by visiting ANZ Careers and searching for reference number 30560

Job Posting End Date

08/02/2023image, 11.59pm, (Melbourne Australia)

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