About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

The Merchant Manager is focused on leading a small team who serve all acquiring Merchants using EFTPOS, E-Gate (Business) Internet Banking and Pacific App and all digital channels.

The role is primarily responsible to:

• Provide face to face and over the phone market leading digital services that meets the needs of Business customers, including an effective payment process for their customers;

• Work collaboratively with Business and Commercial Teams for Fiji domiciled customers to provide their customers electronic solutions;

• Utilise and promote digital communication and banking options, whilst actively driving the use of digital solutions; and

• Ensure merchant acquiring staff who report directly acquire and maintain a level of banking knowledge that enables them to deliver the required customer experience, remain operationally sound;

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent, Full time
Role Location: ANZ House Suva or ANZ Namaka/Nadi
 

What will you bring?

To grow and be successful in the role, you will ideally bring the following:

• Proven leadership skills and experience in Channel Management across digital, acquiring channels;

• Demonstrate a growth mindset and a focus on constant improvement of the customers banking experience

• Strong strategic, analytic, and project management skills;

• Strong focus on continuous innovation and ongoing improvement in customer experience via digital channels;

• Demonstrated ability to execute strategy successfully;

• Strong focus on delivery of a consistent high quality service to our customer and proactively manage any customer issues or complaints.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 79284.

Job Posting End Date

1 November 2024 , 11.59pm, (Melbourne Australia)