About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a Face-to-Face Service Consultant, you will:

• Be trained to provide exceptional customer experience through quality interactions over the phone, e-mail or online that meet customers financial transaction needs at the first pint of contact, and identify any additional needs for referral;

• Become a digital champion

• Demonstrate sound knowledge of the banks internet banking and Pacific Banking App and other access solutions.

• Learn the ability to problem solve and educate customers;

• Identify any product that may benefit the customers and refer them on to the relevant person or area of the Bank to help them further 

• Provide support to customers in Fiji and other Pacific countries where ANZ is present.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent, Full Time (Includes shift work)
Role Location: ANZ House, Suva
Note: 4 roles available

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Prior experience in inbound customer service environments with demonstrated strong customer service skills;

• Excellent interpersonal and written and verbal communication skills;

• A desire to understand people and respond constructively with empathy;

•  Knowledge of call centre telephony, customer service principles and practices with attention to detail and accuracy;

• High level of computer literacy; and

• The ability to thrive in a team-environment

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 94225.

Job Posting End Date

9 May 2025 , 11.59pm, (Melbourne Australia)