About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As Head of Lending Pacific Operations, you will lead the strategic direction and end‑to‑end delivery of ANZ’s credit and lending operations across the Pacific. The role has oversight of Retail Consumer Lending and Small Business, with accountability for ensuring credit activities are executed effectively, efficiently and in line with ANZ’s credit policies and risk appetite.

You will lead the credit function across the full lending lifecycle, with oversight of credit assessment, post‑approval activities and collections, driving consistent decision‑making, strong risk discipline and operational effectiveness across the portfolio.

The role has accountability across the following core functional areas:
•    Credit Assessment (Retail & Small Business)
•    Post‑Assessment
•    Collections
•    Excesses and Write‑offs

The role provides regional oversight of Retail collections, working in partnership with Pacific Credit and country stakeholders to support portfolio outcomes and disciplined credit execution.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent, Full time
Role Location: ANZ Pacific Operations, Suva

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

•    Extensive experience in credit within a large financial institution
•    Background in Operations Management and Capacity Planning with proven experience in delivering well managed processes and controls
•    Demonstrated ability to analyze complex situations and solve problems and design and implement solutions recommendations to accomplish business goals 
•    Providing oversight on the effective management of delinquent accounts, including customer re‑engagement and re‑education
•    Highly developed communication and stakeholder management skills
•    Create an environment that supports engagement, capability development and performance
•    Strong Risk Awareness and Culture 

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 112682.

Job Posting End Date

30 April, 2026 , 11.59pm, (Melbourne Australia)