About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As an Automation Analyst in Group Technology, you will manage the day‑to‑day automation operational tasks, escalating issues to the appropriate business teams when needed. You will monitor and test automation scripts to ensure high‑quality, efficient delivery, while analysing operational trends to provide insights and improvement recommendations. As the first point of technical support, you’ll diagnose faults in team-developed tools, deliver excellent customer service, and provide effective technical resolutions. You will also resolve automation incidents, raise work requests, support core system platforms, and maintain Web Application Servers through regular patching. In addition, you’ll apply ITIL-aligned Technology Operating Framework practices—covering Request, Incident, Problem, and Change Management—and manage automation script deployments across Development, QA, and Production environments.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent
Role Location: ANZ House Level 6, Victoria Parade Suva
Work Hours: Full-time

What will your day look like?

As an Automation Analyst, you will:

• Ensure production scripts run correctly; investigate issues and escalate critical failures.
• Identify and escalate process and script efficiency improvements; meet SLA targets.
• Work rotating shifts and support site transitions during outages.
• Maintain knowledge of automation systems and follow organisational standards.
• Perform regular testing, maintenance, and outage documentation to reduce recurrence.
• Support cost‑saving initiatives and ensure automation services remain cost‑effective.
• Respond promptly to stakeholder queries with clear, accurate communication.
• Coordinate schedules with stakeholders and engage second‑level teams when required.
• Own incidents end-to-end and resolve technical issues efficiently.
• Raise and manage automation-related events in compliance with Group policies, frameworks, and regulatory requirements, including ANZ's Information Security and Technology Strategy standards.
• Adapt to shift work and operational changes while maintaining quality standards.
• Operate systems securely and uphold a strong customer‑first focus.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Knowledge of Programming structures and algorithms.
• Ability to develop foundational knowledge of relevant business functions, technical systems, and applications that support automation operations.
• Problem-solving skills to assess issues, determine appropriate actions, escalate when required, and identify opportunities for process or system improvements.
• Strong written and verbal communication skills, with the ability to gather and interpret business and technical requirements, and translate them into well-defined user stories and acceptance criteria.
• Ability to manage personal workload effectively—covering analysis, incidents, problems, and work requests—while maintaining accurate documentation and understanding end-to-end traceability.
• Ability to translate business requirements into effective automation and solution designs by assessing needs, feasibility, and overall business impact.
• Capability to interpret data and convert it into actionable insights to support better decision-making and customer‑focused solutions; able to conduct qualitative, quantitative, and desktop research to identify improvement opportunities.
• Strong understanding of testing and quality assurance practices to ensure the accuracy, reliability, and customer readiness of delivered solutions.
• Ability to design both technical and non‑technical solutions that address business problems or meet customer needs effectively and efficiently.
• Willingness and ability to develop knowledge of business functions and stakeholder teams that support automation and related processes.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 110827.

Job Posting End Date

17 March 2026 , 11.59pm, (Melbourne Australia)