About Us

At ANZ, we're applying new ways technology and data can be harnessed as we work towards a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the role

As an IT Manager, you are accountable for the Technology Operational functions for Kiribati. The key areas of responsibilities include end user support, infrastructure support and ensuring delivery of technology initiatives for Kiribati. This role involves sitting at the Country Leadership table and requires someone who can build trust at this level whilst still able to be reactive when dealing with frontline challenges.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: 2-year Fixed-term 
Role Location: Tarawa, Kiribati
Work Hours: Full-time

What will your day look like?

As an IT Manager, you provide holistic management of services across the division within a technology domain. The role work closely with the Service Integration and Management (SIAM) CoE and will focus on assurance and uplift of operational business services for the Technology Domain.

As an IT Manager, you are accountable for:

• IT Production support including first line support for application, infrastructure, automation, and ANZ physical sites across Kiribati

• IT Service Management, disaster recovery and business continuity planning.

• Managing group IT deliveries, infrastructure life cycle planning and technology vendor management and security initiatives for the country

• Working with delivery teams to support rollout of new or upgrade existing applications.

• Day to day management of teams ensuring KRA’s and personal development plans are in place and appropriately managed.

• Financial accountability to deliver budgets/stretches for the FY.

• Strong stakeholder management to ensure strong collaborative relationships.

• Supporting and executing the Business and Technology strategies as required.  This role will be accountable for delivering the Cloud Strategy and the In-Country infrastructure plan for the Pacific.

• Role-modelling ANZ values and leadership behaviours always

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Tertiary qualification preferably degree in IT related discipline 

• Extensive years of IT service delivery experience, Information Security risk experience and technology management. Banking knowledge would be an added advantage

• Strong experience in Technology support functions experience across a range/variety of platforms e.g. office products, ANZ Pacific systems (ideal but not essential), payments infrastructure, networks and communications

• Excellent communication skills (oral and written) to ensure stakeholders are engaged and confident in Technology

• Understanding or qualification of ITIL practices (certification)

• Project Management experience

• Leadership and people management experience, in a matrix environment preferred.

• Experience in facing into Senior executive Leadership in forums or in stressed environments e.g. when dealing with issues and incidents.

• Analytical and decision-making capability with the ability to respond quick in DR / BCP situations

• Knowledge of technology processes and systemssuch as operating systems, Virtualisation and cloud platforms and office products

• Offshore experience or working with/in other cultures is preferable.    

• Aptitude for grasping and mastering new technology

• Operational Contract Management (OCM) experience, specifically with Telcos and Network providers

• Cybersecurity and Information security experiences including risk management frameworks

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 94525.

Job Posting End Date

20/06/2025 , 11.59pm, (Melbourne Australia)