Ko mātou – About us

Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we’re shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Mō te tūranga - About the role

The Branch Manager is responsible for leading, coaching, and developing a team of branch bankers to provide exceptional customer service and experience and deliver on branch banking needs.

Role Location: South Dunedin & Balclutha

Role Type: Permanent

Hours: Standard, Monday to Friday 37.5 hrs

Ka aha tō rā e kite ai? - What will your day look like?

The Branch Manager is critical to making this happen and key responsibilities of the role will include the following:

• Lead and coach branch teams to deliver on exceptional customer service
• Monitor, own, and drive improvement of key customer metrics
• Support the team to drive customer education and enable self-service
• Build strong referrals and relationships with specialist banking teams
• Provide a point of escalation and resolution for customer complaints
• Work as one of the team, engaging directly with customers to carry out customer appointments, concierge or assist  walk-in customers
• Support the team to provide effective information and tools for customers to make the most of their money
• Oversee branch operations, providing support and troubleshooting to ensure branch teams
• Champion branch banking needs, helping to deliver on initiatives to improve customer experience and bank priorities
• Take pride / ownership of the appearance of the branch, keeping it tidy and well-presented and aligned to our brand expectations
• Lead community engagement as a brand ambassador through education sessions and seminars, including financial wellbeing, banking digitally, scam awareness
• Develop branch teams, helping them to identify and progress next steps, areas for growth and development opportunities
• Promote and ensure the team’s adherence to the relevant ANZ policies and processes, risk frameworks, external regulatory requirements including QA and credit risk standards  

Ōu Pūkenga? - What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• People leadership, coaching, and development experience
• Ability to create a customer-centric culture and foster exceptional frontline service on a wide range of branch customer needs
• Strong communication and relationship building skills
• Understanding of compliance and branch operations
• Understanding of ANZ performance frameworks

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

He aha te take e uru ai koe ki a mātou? - So, why join us?

From the moment you join ANZ, you'll be part of a work whānau striving towards a common purpose: shaping a world where communities thrive.  

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career.  

We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities and this is one of the reasons that has inspired us to develop a multi-year Te Ao Māori Strategy called Tākiri-Ā-Rangi. This includes increasing representation of Māori and Pasifika people at ANZ. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce.

Kua wātea te katoa ki te tono. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with an access requirement or disability, let us know how we can provide you with additional support.

To find out more about working at ANZ visit https://www.anz.co.nz/careers/.You can apply for this role by visiting ANZ Careers and searching for reference number 114785

Job Posting End Date

25/05/2026 , 11.59pm, (Auckland, New Zealand)