About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.

About the Role

As a Senior Manager for Pre Trade Services, you will lead the Singapore-based Pre Trade Services team and play a critical role in supporting the Markets Client Lifecycle across onboarding, amendments, offboarding, regulatory remediation, and client servicing activities. You will act as a key point of contact for Markets lifecycle matters across Southeast Asia, partnering closely with Front Office, clients, compliance, risk, operations, and external stakeholders. 

This role requires deep expertise in Markets products, client onboarding, regulatory requirements, and trade lifecycle processes to ensure an exceptional client experience while maintaining strong risk and control outcomes.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Location: Singapore
Role Type: Full-time

What will your day look like?

As a Senior Manager for Pre Trade Services, you will:

• Lead and develop a team responsible for Markets client onboarding, lifecycle management, client servicing, and escalation management.
• Provide oversight and quality assurance across onboarding due diligence, periodic reviews, and client data management activities.
• Act as an escalation point for clients, Sales teams, and Relationship Managers, ensuring issues are resolved effectively and professionally.
• Drive prioritisation of onboarding and lifecycle activities to support client outcomes, franchise priorities, and business growth.
• Partner with Front Office, Compliance, Risk, Legal, and Operations teams to ensure regulatory and product requirements are met.
• Conduct risk assessments and ensure end-to-end processes comply with ANZ policies, governance standards, and regulatory obligations.
• Identify process improvement opportunities and lead implementation initiatives across regional and global teams.
• Produce management reporting and provide insights on team performance, client service outcomes, and operational effectiveness.
• Provide leadership, coaching, and career development support to team members while fostering a strong risk and customer-focused culture

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Significant experience within Markets Operations, Client Lifecycle Management, Client Onboarding, KYC, or Pre Trade Services environments.
• Strong knowledge of Markets products, client types, trade lifecycle processes, and associated operational workflows.
• Deep understanding of regulatory requirements, risk management practices, and control frameworks within financial markets.
• Proven people leadership experience, including coaching, performance management, and stakeholder engagement.
• Strong analytical and problem-solving skills with the ability to make sound risk-based decisions.
• Experience managing senior stakeholder relationships across Front Office, Risk, Compliance, and Operations.
• Excellent communication and influencing skills, with the ability to lead outcomes without formal authority.
• Demonstrated experience driving process improvements, operational efficiencies, and change initiatives.
• Strong project management capabilities and the ability to manage competing priorities in a fast-paced environment

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 123123.

Job Posting End Date

05/10/2026, 11.59pm, (Melbourne Australia)