About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.

About the Role

Reporting to the Global COO, Institutional, as the Chief Operating Officer – SEAIME you are responsible for providing leadership, oversight and stewardship of Institutional Operations across the South Asia region. You will ensure customer, regulatory, risk and strategic priorities are governed and supported across India, Singapore, Indonesia, Vietnam, Laos and the Philippines.

As the senior link between Country leadership, Institutional Operations and Group Operations, the role ensures local requirements, customer expectations and banking licence obligations shape operational priorities, transformation and strategic decisions.

You will also:

• Lead Country COOs and coordinate regional governance, balancing customer, regulatory and country needs with enterprise simplification, standardisation and operational excellence.
• Advise the Global COO by consolidating regional insights, identifying risks and opportunities, shaping priorities and balancing global alignment with local needs.
• Own the portfolio’s financial and commercial performance within approved plans and delegations, including expenditure, workforce costs, productivity and transformation benefits.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent, Full Time
Role Location: Singapore

What will your day look like?

You are accountable for:

Regional Leadership and Country Stewardship

• Lead and develop Country COO teams across the South Asia region, ensuring effective execution of customer, risk, regulatory, people and governance outcomes.

• Provide regional oversight of Institutional Operations activities, maintaining visibility of emerging risks, issues and opportunities across all markets.

Financial and Commercial Performance

• Own the financial plan and performance within approved delegations, including operating expenditure, workforce costs, productivity targets and transformation benefit commitments across the global portfolio.

Regulatory and Banking Licence Oversight

• Maintain awareness of regulatory developments, supervisory expectations and banking licence obligations across all countries within the region.

• Support Country COOs Management Teams in regulatory engagement activities impacting Institutional Operations.

Customer and Country Advocacy

• Represent the voice of customers, bankers and countries within Institutional Operations to ensure regional requirements are appropriately reflected in operational and strategic decisions.

• Champion customer outcomes by identifying themes, pain points and opportunities that may impact customer experience across the region.

• Advocate for solutions that appropriately balance customer needs, regulatory obligations, operational effectiveness and enterprise simplification objectives.

Strategic Execution and Change Enablement

• Influence the prioritisation of operational change, simplification and transformation initiatives to ensure regional impacts and requirements are considered.

• Support successful implementation of EO/IO and GO strategic initiatives across the region.

Enterprise Collaboration and Stakeholder Management

• Build and maintain strong relationships with Country CEOs, Country Management Teams, Institutional Business leaders, Product, Risk, Compliance, Group Operations and Enterprise Functions.

• Facilitate effective collaboration between countries/global delivery teams to improve service outcomes and operational effectiveness.

Regional Intelligence and Insight

• Consolidate customer, banker, employee, risk and performance insights from across the region.

• Identify systemic issues, emerging trends and strategic opportunities requiring executive attention.

What will you bring?

To grow and be successful in this role, you’ll ideally bring the following:

• Deep Institutional Banking expertise, including products, customer servicing, operational delivery, banking licence obligations and multi-jurisdiction regulatory requirements across South Asia.
• Proven leadership across South Asia countries, cultures and complex matrix organisations, with strong judgement and influence through indirect authority.
• Strong customer and market acumen, translating customer, banker and regional insights into practical actions and resolving complex operational challenges.
• Exceptional stakeholder management, communication and influencing skills, with experience engaging Country CEOs, regulators, senior executives and external stakeholders.
• Strong operational risk, AML, Financial Crime, compliance and governance expertise, including regulatory engagement, issue management and remediation.
• Proven ability to lead and develop geographically dispersed teams, build succession pipelines and foster accountability, inclusion, collaboration and continuous improvement.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 125090.

Job Posting End Date

07/10/2026, 11.59pm, (Melbourne Australia)