About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.

With the rapid growth of our business in China and an increased focus on strategic transformation, we are establishing a pivotal Chief Technology and Operations Officer (CTOO) role. This position will oversee both Operations and Technology functions, aligning with the Country Total Operating Model for Institutional International Banking Operations.

About the Role

As the Chief Technology and Operations Officer (CTOO) for China, you will oversee all operational aspects for the entity. This includes managing the operations and technology functions of Institutional Operations, Markets Ops, Business Execution & Change, Data Management, Business Continuity, Procurement & Property, and Technology, all while adhering to ANZ's Risk & Compliance Management Framework.

This role ensures efficient operational management and effective risk and compliance controls as the first line of defence. Additionally, the CTOO will provide local oversight for the country's Technology Strategic and BAU Operations, including Technology Risk Governance uplift, AML risk management uplift, and the delivery of digital capabilities needed to maintain China’s status as a regional business hub.

The CTOO holds Senior Manager accountabilities for both “Chief Operating Officer” and “Chief Technology Officer” roles, managing all operational aspects of ANZ China.

Role Location: Shanghai, China
Role Type: Permanent, Full-time

Your key accountabilities in this role will include:

• Develop an in-country Operational Plan, including IT, aligned with strategic growth agendas.

• Elevate customer service by leveraging Operations’ data and digital backbone.

• Embed a customer-centric approach in operations.

• Prepare and submit accurate strategic plans, operating, and capital expenditure budgets.

• Drive strategic cost management initiatives that align with ANZ's strategy.

• Document and align processes with global digital standards, focusing on continuous improvement.

• Foster collaboration across borders and optimise efficiency through people development and resource allocation.

• Collaborate with the Country CFO on data governance, leading both BAU activities and strategic initiatives.

• Fulfil key roles under the ANZ China Accountability framework.

• Ensure compliance with China laws & regulations and proactively manage risks.

• Actively participate in the China Executive Committee and Institutional Operations leadership teams, contributing to strategic decision-making and ensuring alignment with overall business objectives.

• Maintain a well-managed business by identifying and managing risks and issues.

About You

To grow and be successful in this role, you’ll ideally bring the following:

• Extensive experience in managing operations and technology functions within a financial institution.

• Demonstrated capability in communicating with and influencing senior executives to align with Bank and business strategy.

• Proven track record in strategic cost management and delivering value to the business and customers.

• Strong customer service orientation with the ability to drive customer centricity in operations.

• Experience in managing supplier arrangements and outsourcing processes.

• Strong understanding of regulatory requirements and experience in ensuring compliance.

• Proven ability to manage risk and implement effective risk management frameworks.

• Ability to lead and motivate diverse teams, anchored in ANZ’s values and leadership behaviours, with a reputation for coaching, encouraging curiosity, and investing in people development.

So Why Join Us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 86134.