Banking Consultant, Rockdale NSW

Req ID: 102969

Department: AR Branch Network

Division: Australia Retail

Location: Rockdale

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Build a rewarding career in an innovative, fast paced and collaborative environment
Be part of a team vital to transforming ANZ for the future
Use your passion and curiosity for people, and put them at the centre of everything you do

About the Role

As a Banking Consultant in our Retail Banking, you’ll play a key role in helping to providing customers with a seamless banking experience, through meeting each customer’s end-to-end financial needs and goals across transaction activities, needs based conversations and educating them on the financial solutions available, including digital. They have the knowledge required to complete customer transactions, as well as have in-depth needs based conversations and fulfil products as per their accreditation level. This role is based mainly in branches and will deliver a high standard of customer service to ensure customers are not only satisfied, but strong advocates for ANZ.

You will be part of a collaborative team and will act as a role model and peer coach to deliver the best possible customer experience. You will be passionate about delivering on our Customer Promises to ensure customers leave the branch as strong advocates of ANZ.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent
Role Location: ANZ Rockdale Branch, Shop 46, 1 Rockdale Plaza Drive, Rockdale, NSW, 2216
Work Hours: 20hrs/Week (Part Time)

Rostered Hours:

Monday: 00hrs

Tuesday: 09:00 AM - 2:00 PM

Wednesday: 09:00 AM - 2:00 PM

Thursday: 09:00 AM - 2:00 PM

Friday: 09:00 AM - 2:00 PM

Saturday: 00hrs

Sunday: 00hrs

Total: 20hrs

What will your day look like?

As a Banking Consultant, you will have the opportunity to:   

Contribute to a significant uplift in customer engagement and advocacy and create real customer value
Actively participate in and support bank programs and initiatives
Take responsibility to ‘know your customer’ from a risk perspective
Ensure compliance with ANZ and branch policies and procedures

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Exceptional customer focus - retail experience is an advantage
• Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage
• Ability to multi-task and highly adaptable to change and ambiguity
• Willingness to work in a collaborative team environment
• Sound understanding of compliance
• Excellent communication and interpersonal skills

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

At ANZ, we embrace diversity across roles, locations, and experiences. That’s why we offer flexible working arrangements and a range of benefits, including health and wellbeing support and product discounts.

We’re committed to creating an inclusive workplace that reflects our communities. We welcome applicants from all backgrounds and encourage you to let us know if you need any adjustments during the recruitment process or in the role itself.

Note: After your initial application you may be asked to complete an online assessment, this invite will be sent to you via email from our assessment partner SHL. Please action this request as early as possible, this will enable us to manage your application and provide you with an update in a timely manner.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 102969 .

Job Posting End Date

07/10/2025 , 11.59pm, (Melbourne Australia)