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Expression of Interest- Collections Associate

Expression of Interest- Collections Associate

Req ID:  23302
Department:  CSO Financial Resolution (PH7929787)
Division:  Australia Retail (T20000)
Job Family:  Banking / Core (default)
Location:  Quezon City

About The Role

  • Do you value Work/Life Balance?
  • Opportunity to work in a fast paced, performance driven environment
  • Highly engaged culture aiming to support your development


Role Location: MDC 100 Building, Eastwood City, Libis, Quezon City, Philippines

Role Type: Permanent, Fulltime

Shift Schedule: Work from Office, Morning Shift


As a Collections Associate, you will be responsible for managing delinquent customer accounts and accurate maintenance for all contacts by applying the appropriate ANZ Collections processes and strategies. This entails effective negotiation and management of customer response to design a payment scheme that would accommodate both the customer and bank, agree on the designed payment schedule, and educate them on future payment behaviour.

In addition, you will be responsible for

  • Delivering results through the efficient actioning of accounts, in terms of accounts worked in classes, mail and email referrals, and incoming calls
  • Following Legal (and broader bank) policies, procedures and strategies, and base decisions on these guidelines, working within individually assigned CAD
  • Answering queries from customers, mercantile agents, solicitors, and other key stakeholders
  • Actioning accounts in a timely manner, including raising provisions for accounts where required by credit policy
  • Ensuring that work is of high quality and that attention is paid to detail in order to avoid errors.
  • Following up any anomalies that may occur through errors from internal and external parties (including mercantile agents and solicitors)

About You

To grow and be successful in this role, you will ideally bring the following:

  • Excellent customer service skills, exposure to Excel, MS Word, Outlook, Internet explorer and the Windows interface will the key skills required
  • Collections experience is an advantage
  • Ability to work in a fast-paced environment where targets need to be reached
  • Strong written and oral communication skills
  • Strong financial and numerical literacy

About ANZ

At ANZ, everything we do boils down to ‘why’ – our purpose – to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.

We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.

A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.


We work flexibly at ANZ and encourage you to talk to us about how this role can be flexible for you and any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.


To find out more about working at ANZ or to view other opportunities visit You may apply for this role by visiting ANZ Careers and search for reference number SF Job Code (23302).

Apply now »