About the role

• Are you tired of being part of a process where you have minimal control over the work you produce?  

• Are you passionate about being able to make your own decisions, solving problems and providing resolution your way?  

• Are you fascinated with the opportunity to provide support to managers and business owners? 

If you are, then you just might be the person we are looking for.

As a Business Assist Consultant, you will be responsible for handling account queries, maintenance and servicing requests from our business banking clients, liaising with frontline managers and external clients, and ensuring requests are resolved timely and accurately from start to end.
 

You are empowered to make decisions that is of best interest to the bank and our clients.
 

You are expected to complete a variety of servicing requests timely and accurately by effectively case managing these from the time the request is received until resolution.  We correspond mostly via email, so a high level of understanding in business writing and effective communication is required.

• Location: Eastwood (MDC) or Makati (Solaris)

• Role Type: Full-time & Permanent 

What will you bring?

To grow and be successful in this role, you will ideally bring the following:
 

Effective case management – Demonstrates a strong sense of accountability and self-management in fulfilling work responsibilities.  
 

Proven strength in communicating and interacting across all levels in the organization – Confident and effective in communicating either by email (mainly) or phone.  Has the ability to convey messaging concisely and professionally.
 

Problem Solving and Decision Making – Able to come up with intelligent solutions and is confident in making decisions that is of best interest to the bank and our clients.
 

Ability to grasp concepts and processes quickly and accurately – Able to learn a multitude of processes and gain a high level of proficiency quickly.

Strong Customer Focus – Able to deliver the highest level of customer service and able to complete activities across multiple customer and external parties (preferably with experience in working in a fast-paced, Service Center environment)

Team-oriented – Able to operate effectively and efficiently as part of a wider team

So, why join us?

There’s something special about being part of ANZ.  From the moment you join us, you’re part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.

But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.

We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.

You’ll also enjoy working in a diverse and inclusive workplace where the different backgrounds, perspectives and life experiences of our people are celebrated. We encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

To find out more about working at ANZ or to view other opportunities visit www.careers.anz.com. You may apply for this role by visiting ANZ Careers and searching for reference number 34261

Job Posting End Date

 16/08/2023, 11.59pm, (Melbourne Australia)