About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a Fraud Officer in ANZ’s Wholesale Digital Cyberfraud team, you’ll play a key role in supporting the bank’s strategy, purpose, and reputation by helping protect our Institutional and Corporate Banking customers from fraud and cyber-related threats.

If you’re passionate about helping customers and curious about the world of cybersecurity, this role offers a unique opportunity to build a rewarding career in a flexible, innovative, and collaborative environment.

Cyberfraud is constantly evolving — and so is our response. That’s why this role places you at the heart of a dynamic and supportive team that’s helping transform ANZ for the future.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Location: MDC 100 Building, Libis, Quezon City

Role Type: Permanent, Full-time,40hrs/week

Schedule: 24/7 Shifting Schedule. Note that weekend rest days are not guaranteed

What will your day look like?

As a Wholesale Digital Fraud Officer, you will:

• Investigate suspicious payments flagged by Insto Falcon, our transaction monitoring system
• Monitor and assess suspicious access attempts and malware activity on our digital platforms
• Act as a case manager for customer fraud incidents, supporting investigation and fund recovery
• Become a subject matter expert, sharing your knowledge across ANZ and with our customers
• Collaborate with business teams to support process improvements, gather customer feedback, and enhance our team’s capabilities
• Support the fraud analytics team in identifying fraud trends and refining detection rules

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Strong customer focus and interpersonal skills, with a proven track record of delivering exceptional service and demonstrating empathy and sincerity in all interactions
• Excellent written and verbal communication skills
• A positive and tenacious approach to problem-solving, with strong attention to detail and a passion for seeing tasks through to completion
• Ability to quickly learn and navigate multiple banking systems and procedures, and work efficiently across various platforms
• Strong collaboration skills, with the ability to engage effectively with various levels of management and build strong referral networks and customer relationships
• Preferably with background and working knowledge of institutional platforms such as Transactive Global, Transactive Trade, Account Support, and FileActive 

So why join us?

ANZ provides banking and financial services and operates across more than 30 markets. We are among the top 4 banks in Australia, the largest banking group in New Zealand and Pacific, and among the top 50 banks in the world. With more than 2,000 people, our team in Manila plays a critical role in executing our strategy and delivering what matters most to our customers and the bank. We continue to grow our professional services capabilities to support our customers around the world.  Our expertise and services make us a bank, and our people, purpose, and culture makes us ANZ. We're proud of the inclusive culture we're renowned for where 90 percent of our people feel they belong. 

We provide our people with a range of benefits including access to health and wellbeing services.  We also have flexible working options so that our people can 'make work, work for them'.

We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

To find out more about working at ANZ visit  https://www.anz.com/careers/. You can apply for this role by visiting ANZ Careers and searching for reference number 116813.

Job Posting End Date

05/06/2026 , 11.59pm, (Melbourne Australia)