About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

The Unsecured Hardship Officer will be primarily involved in assessing and processing hardship requests from our consumer credit cards, personal loans, and consumer deposits customers. This function plays a crucial part in completing Statements of Position, following up on required documents, and providing valuable insights and recommendations for the approval or decline of hardship applications. All with the ultimate objective to assist customers during challenging financial periods and establish arrangements that are tailored to their needs. 

By aligning with our comprehensive Hardship Policy & Guidelines, we will ensure that our customers receive thesupport they require.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type:  Permanent
Role Location: MDC 100 Bldg. E. Rodriguez Jr. Ave., Corner Eastwood Ave., Libis, Quezon City
Work Hours: Day-shift (AUS business hours)

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Proven experience in Collections and customer service campaigns
• Maintains consistent communications with customers about mutual expectations and can provide a high level of customer service to both internal and external customers
• Ability to work in a fast paced environment where targets are requireed to be achieved
• Deliver results through the efficient actioning of accounts, both in terms of accounts worked in queues and customer (both internal/external) or 3rd party requests (depending on team allocation).
• Exposure to Excel, MS Word, Outlook, Internet explorer and the Windows interface will the key skillsrequired

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

ANZ provides banking and financial services and operates across more than 30 markets. We are among the top 4 banks in Australia, the largest banking group in New Zealand and Pacific, and among the top 50 banks in the world. With more than 2,000 people, our team in Manilla play a critical role in executing our strategy and deliver what matters most to our customers and the bank. We continue to grow our professional services capabilities to support our customers around the world.  Our expertise and services make us a bank, and our people, purpose, and culture makes us ANZ. We're proud of the inclusive culture we're renowned for where 90 percent of our people feel they belong. 

We provide our people with a range of benefits including access to health and wellbeing services.  We also have flexible working options so that our people can 'make work, work for them'.

We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

To find out more about working at ANZ visit  https://www.anz.com/careers/. You can apply for this role by visiting ANZ Careers and searching for reference number 112031.

Job Posting End Date

18/03/2026 , 11.59pm, (Melbourne Australia)