About Us

At ANZ, we're applying new ways technology and data can be harnessed as we work towards a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a Systems Engineer (ShiftOps) in Enterprise Service Operations (ESO), you will play a key role in monitoring all the applications systems and tasks and supervise the shift assigned to the operator through tools and provide first level support in case of any issues and proactively monitor the applications and systems to avoid critical impacts to the production. You will also escalate unresolved issues to respective support groups and ensure timely resolution.

Enterprise Service Operations (ESO) oversees the delivery of consistent, protected and reliable bank services, including visibility of the health, flow and stability of the bank’s critical operations and services, 24/7. Our core purpose is to ensure ANZ is resilient and well-placed to respond to disruptions when they occur.  

We operate within Group Technology and across the enterprise, to facilitate and lead ANZ’s unified Major Incident response, and maintain the bank’s overall state of readiness.

Key focus

IT Service Management – including

• Major Incident Management and Communications
• Event Management & Observability
• Disaster Recovery & Business Continuity, Crisis Management
• Change Management (Compliance and Red Team)
• Central Monitoring and Infrastructure Support for Domain

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent, Full-time

Role Location: MDC 100 Bldg, Eastwood, Libis, Quezon City

Work Hours: 24x7 Shifting Schedules

What will your day look like?

As a Systems Engineer (Shift Ops), you will be responsible for, but not limited to:
 

• Oversee and manage mainframe shift operations to ensure smooth and efficient functioning of the mainframe systems.
• Monitor system performance, identify issues or anomalies, and take corrective actions to maintain system stability and availability.
• Manage the allocated responsibilities as defined in the Incident Management Process for its effective and efficient operation.
• Handle and escalate incidents or problems that arise during the shift, coordinating with technical teams to resolve issues in a timely manner.
• Operate assigned platform(s) to provide reliable, secure and effective first level support to users/ customers.
• Undertake remedial action independently under limited guidance and keep internal users/ customers informed of progress.
• Control, monitor and maintain service availability according to defined standards and procedures.
• Analyze, evaluate and prioritize incidents, changes and work requests and actions to resolve conflict or escalate to next level of support to ensure agreed service levels of performance are met.
• Maintain accurate records, logs, and documentation of operations activities, incidents, and changes for reference and audit purposes.
• Troubleshoot mainframe hardware, software, and network issues, working with technical teams to resolve complex problems and implement solutions.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Significant experience in computer operations, with proven to extensive years of experience in multi-vendor system environments (IBM and/ or Tandem and/ or Midrange systems operations and systems management)
• Comprehensive knowledge of Job Control Language (JCL) and /or systems operation and/or systems management, and on-line transaction processing systems (such as IMS, CICS, BASE24).
• Perform advance troubleshooting and monitoring for Tandem (NonStop / Authentic)
• Hands-on experience working with Base24
• Hands-on experience working in Control-M GUI (IBM tool) for batch job monitoring
• Understand infrastructure and application issues to a level that allows ‘escalate or fix’ decisions
• Well-developed data analysis skills with the ability to work independently or as part of a team. Proven to extensive years of experience in a first level support type role with technical knowledge to train others
• Understanding of operational/technical people management in a multi-platform environment
• Understand support team functions and structures to allow correct second-level escalation decisions to occur
• Excellent written and oral communication skills, and, demonstrated ability to liaise with all levels of management and external parties
• Mainframe – Control M, ISPF, $avers, Console, Netview
• Tertiary qualifications in IT or related discipline preferred.

So why join us?

ANZ provides banking and financial services and operates across more than 30 markets. We are among the top 4 banks in Australia, the largest banking group in New Zealand and Pacific, and among the top 50 banks in the world. With more than 2,000 people, our team in Manila plays a critical role in executing our strategy and delivering what matters most to our customers and the bank. We continue to grow our professional services capabilities to support our customers around the world.  Our expertise and services make us a bank, and our people, purpose, and culture makes us ANZ. We're proud of the inclusive culture we're renowned for where 90 percent of our people feel they belong. 

We provide our people with a range of benefits including access to health and wellbeing services.  We also have flexible working options so that our people can 'make work, work for them'.

We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

To find out more about working at ANZ visit  https://www.anz.com/careers/. You can apply for this role by visiting ANZ Careers and searching for reference number 116808.

Job Posting End Date

09/06/2026 , 11.59pm, (Melbourne Australia)