About Us

At ANZ, we're applying new ways technology and data can be harnessed as we work towards a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

The Senior Shift Analyst will utilise detailed & specific knowledge to provide a 24/7 support environment for the availability & monitoring of processing milestones for  computer systems and applications at the ANZ Bank. Help us keep our IT platforms running at their best. Get ready for a role where your focus is on system stability and proactive issue resolution, helping power the efficiency of our operations department. If you have strong troubleshooting skills, a customer-first mindset, and an eye for detail, this is your chance to make an impact. 
 
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours. 
 
Role Type: Permanent, Full-time 
Role Location: MDC 100 Eastwood, Quezon City 
Work Hours: 12-hour shifts / Shifting Schedules 
02:30 - 14:30 and 14:30 - 02:30 with a maximum of 4 shifts in a row. 
Work Setup : Rotating 12 hours shifts covering 24/7 with an 8 day break every fourth week (Ability to work in a rotating shift schedule is a must)  

What will your day look like?

The Senior Shift Analyst will be responsible for, but not limited to: 

• Providing a high level of service to minimise downtime and transaction loss on all ANZ Bank's operational systems & interfaces 
• Ensuring all production processing milestones are met, escalating to NZ Service Manager when there are delays or system outages 
• Provide 24/7 monitoring of Mainframe and Distributed infrastructure and Application Systems 
• Execute and monitor production (e.g., scheduling, execution, reruns, cancellations, hold & release and reporting of Batch Jobs) 
• Monitor Payment File Transfers, identifying any issues to ensure milestones are met 
• Performing service & incident restoration tasks as required, escalating to when necessary 
• Respond to all messages and alerts requiring intervention and action 
• Respond to business inquiries in a timely and accurate manner 
• Collaborate with other IT groups to resolve complex issues in the incident tracking system, work closely with other teams to ensure smooth system functionality 
• Working collaboratively and contributing to decision making within the team to deliver common goals 

What will you bring?

To grow and be successful in this role, you will ideally bring the following: 

• Proven years of Mainframe MVS operating or equivalent 
• Comprehensive knowledge of job management systems including JCL, JES2 and  Control M 
• Knowledge of software that manages networks such as Netview or Solve 
• Knowledge of online transaction processing systems such as CICS and MQ 
• Experience in batch monitoring and scheduling tools 
• Perform scheduled and unscheduled system shutdown and start up (IPL) under guidance 
• Well-developed data analysis, communication and interpersonal skills 
• Excellent problem solving & analytical skills, able to define problems, collect data, establish facts & draw valid conclusions 
• Ability to learn & adapt to changes in technologies 
• Ability to work in a team environment is a must as is working independently when required  

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you. 

So why join us?

ANZ provides banking and financial services and operates across more than 30 markets. We are among the top 4 banks in Australia, the largest banking group in New Zealand and Pacific, and among the top 50 banks in the world. With more than 2,000 people, our team in Manila plays a critical role in executing our strategy and in delivering what matters most to our customers and the bank. We continue to grow our professional services capabilities to support our customers around the world.  Our expertise and services make us a bank, and our people, purpose, and culture makes us ANZ. We're proud of the inclusive culture we're renowned for where 90 percent of our people feel they belong. 

We provide our people with a range of benefits including access to health and wellbeing services.  We also have flexible working options so that our people can 'make work, work for them'.

We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

To find out more about working at ANZ visit  https://www.anz.com/careers/. You can apply for this role by visiting ANZ Careers and searching for reference number 108685.

Job Posting End Date

26/01/2026 , 11.59pm, (Melbourne Australia)