About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a PB&A Senior Analyst in our Advisory Support Administration Team, you'll play a key role in supporting the Bank’s financial advisers by sourcing and managing relevant financial information as well as completing a variety of administrative tasks. The role will work in conjunction with the Process Support SME's to ensure flawless execution of various processes as guided by existing Procedure Guides. This role provides both Voice and non-Voice support and completion of assigned tasks in a timely and effective manner. The key capability for these positions is effective customer servicing as opposed to requiring extensive knowledge of a specific process or policy to be effective.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent, full-time
Role Location: MDC 100, Quezon City
 

What will your day look like?

As the PB&A Senior Analyst, you will:

• You are expected to complete a variety of tasks/processes in a timely and accurate manner. Ensuring quality from start to finish with the customer’s best interests in mind. 

•  Identify any additional needs and escalate as needed or refer to the appropriate channel

• Collaborate with peers and seniors, working as a team to manage risks and ensure completion within service level agreements. 

• Liaise as needed with frontline managers and internal or external customers

• Demonstrate the values of Integrity, Collaboration, Accountability and Respect.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Effective case management – Demonstrates a strong sense of accountability and self-management in fulfilling work responsibilities. 
• Proven strength in communicating and interacting across all levels in the organization – Excellent Comms skills either by email or phone.  Has the ability to convey messages concisely and professionally.
• Problem Solving and Decision Making – Proven analytical skills and is confident in making decisions that is of best interest to the bank and our clients.
• Ability to grasp concepts and processes quickly and accurately – Able to learn a multitude of processes and gain a high level of proficiency quickly.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

ANZ provides banking and financial services and operates across more than 30 markets. We are among the top 4 banks in Australia, the largest banking group in New Zealand and Pacific, and among the top 50 banks in the world. With more than 2,000 people, our team in Manilla play a critical role in executing our strategy and deliver what matters most to our customers and the bank. We continue to grow our professional services capabilities to support our customers around the world.  Our expertise and services make us a bank, and our people, purpose, and culture makes us ANZ. We're proud of the inclusive culture we're renowned for where 90 percent of our people feel they belong. 

We provide our people with a range of benefits including access to health and wellbeing services.  We also have flexible working options so that our people can 'make work, work for them'.

We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

To find out more about working at ANZ visit  https://www.anz.com/careers/. You can apply for this role by visiting ANZ Careers and searching for reference number 72983.

Job Posting End Date

13/09/2024 , 11.59pm, (Melbourne Australia)