As a Journey Expert, you will optimise end-to-end customer journeys and improve the customer experience by devising innovative solutions, services, products or propositions. 

The Journey Expert (KH) will also be expected to

• Bridge the valley between business and technology. 

• Drive awareness of requirements across business units; identify substandard systems processes and improvement / simplification opportunities through evaluation of data

• Serve as thought leader for technical business processes, developing recommendations that promote increased efficiency and productivity on multiple levels

• Create and execute management plans for requests and initiatives that you are responsible for, with a focus on transparent and regular communication with stakeholder

• Partner with stakeholders across business units (eg: collections, hardship, risk, governance, etc.) to gather requirements and acceptance criteria in a collaborative way, while communicating effectively and efficiently with stakeholders

• Facilitate workshops and assess and document options to solve business problems

• Evaluate, analyse, and communicate systems requirements on a continuing basis, including securing approvals from relevant stakeholders

• Author and update documentation in collaboration with Developers

• Develop meaningful and lasting relationships with business and systems stakeholders, and respond to questions and concerns with supporting research and recommendations in collaboration with the Product Owner and Developers

Role Location: MDC 100 Bldg., E.Rodriguez Jr. Avenue, Libis, Quezon City PH
Role Type: Permanent, full time