About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a Change Manager within the Financial Wellbeing Assist (FWA) operational team, you will be responsible for leading large-scale change initiatives, ensuring successful delivery, and maintaining full adherence to the Change Governance Framework. You will proactively identify and remove roadblocks to support smooth project implementation across multiple geographies, while leading, mentoring, and developing a team of Change Experts. The role requires effective coordination of resources across Change & Capability, Hardship, and Collections, as well as the training and guidance of Change Experts in best-practice change management. You will also be expected to build and maintain strong relationships with cross-functional teams and senior stakeholders within CSO and across various divisions.

In this role, you will collaborate closely with partners across Operations, Global Capability Centre support teams, Capability, Knowledge, Business Governance, Legal, and Operational Excellence. Your expertise will be crucial in creating shared clarity across the organization through accurate reporting, progress tracking, regulatory compliance management, risk identification, and timely milestone delivery.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent
Role Location: MDC 100 Building, Eastwood City, Libis
Work Hours: Monday to Friday, Weekends Off, Hybrid Work Setup

What will your day look like?

As a Change Manager, you will be accountable for:

• Leading team initiatives, removing obstacles, and ensuring clear communication between leadership and the team.
• Managing complex change initiatives and overseeing the day‑to‑day work of Change Experts.
• Training, mentoring, and developing Change Experts in change management.
• Facilitating FWA training on the Change Management Framework.
• Streamlining and improving business processes to support change delivery.
• Using business architecture insights to drive continuous improvement and enhance customer experience.
• Documenting business requirements and aligning with stakeholders and operational teams.
• Converting requirements into user stories with clear acceptance criteria.
• Conducting impact assessments across teams and functions.
• Making decisions that balance customer outcomes, quality, risk, and process design.
• Identifying and managing risks to avoid delivery delays.
• Reviewing current-state processes and documenting future-state solutions.
• Supporting implementation and ensuring all impacted teams are trained and ready.
• Enabling operational readiness and providing support for incidents and problems post‑change.
• Using collaboration tools (e.g., Confluence, JIRA, SharePoint).
• Coordinating with cross‑functional teams to ensure smooth delivery.
• Managing testing activities (UAT, BVT, systems testing, SIT).
• Creating and facilitating learning materials such as KnowHow guides, Huddle Helpers, and QRGs.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Strong communication and presentation skills for both technical and non‑technical audiences.
• Effective leadership and the ability to coach, mentor, and guide a team.
• The ability to plan capacity, manage multiple priorities, and deliver high‑quality work.
• A problem‑solving and critical‑thinking mindset, using data to inform decisions.
• Curiosity and a strong customer‑centric approach.
• Experience in Business Analysis, Project Management, Change Management, or Business Process Architecture.
• Strong influencing skills and the ability to build and maintain stakeholder relationships.
• Understanding of the business landscape and experience creating change artefacts (e.g., Impact Assessments, Process Maps, Risk Assessments).

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

ANZ provides banking and financial services and operates across more than 30 markets. We are among the top 4 banks in Australia, the largest banking group in New Zealand and Pacific, and among the top 50 banks in the world. With more than 2,000 people, our team in Manila plays a critical role in executing our strategy and delivering what matters most to our customers and the bank. We continue to grow our professional services capabilities to support our customers around the world.  Our expertise and services make us a bank, and our people, purpose, and culture makes us ANZ. We're proud of the inclusive culture we're renowned for where 90 percent of our people feel they belong. 

We provide our people with a range of benefits including access to health and wellbeing services.  We also have flexible working options so that our people can 'make work, work for them'.

We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

To find out more about working at ANZ visit  https://www.anz.com/careers/. You can apply for this role by visiting ANZ Careers and searching for reference number 110620.

Job Posting End Date

26/02/2026 , 11.59pm, (Melbourne Australia)