Expression of Interest- Collections Consultants

Req ID: 54808

Department: AR Customer Services Ops Financial Wellbeing Assis

Division: Australia Retail

Location: Quezon City

About the role

At ANZ our purpose is to shape a world where people and communities thrive. We’re making this happen by improving our customers’ financial wellbeing so they can achieve incredible things – be it buying their home, building a business or saving for things big or small.

As a Collections Associate, you will be responsible for managing delinquent customer accounts and accurate maintenance for all contacts by applying the appropriate ANZ Collections processes and strategies. This entails effective and efficient customer interaction, negotiation and management of customer response to design a payment scheme that would accommodate both the customer and bank, agree on the designed payment schedule, and educate them on future payment behaviour.

In addition, you will be responsible for

Answering queries from customers and other key stakeholders
Actioning accounts in a timely manner, including raising provisions for accounts where required by credit policy
Ensuring that work is of high quality and that attention is paid to detail in order to avoid errors

Role Location: MDC 100 Building, Eastwood City, Libis, Quezon City
Role Type: Permanent, Fulltime, 100% Inbound Voice campaign
Shift Schedule: Dayshift, Weekends Off and Hybrid Set-Up post regularization

Campaign: Inbound/Outbound Collections

Inbound: Shift Schedule: M-F, Tues- Saturday 5am shift start, Saturday 6am – 1pm, split off if rostered from Tuesday to Saturday. Australian holidays to be followed

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

Above average experience in a BPO/Contact Center voice campaign
BPO/Contact Center Collections experience is an advantage
Excellent customer service skills, exposure to Excel, MS Word, Outlook, Internet explorer and the Windows interface will the key skills required
Ability to work in a fast-paced environment where targets need to be reached
Strong written and oral communication skills
Strong financial and numerical literacy

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So, why join us?

There’s something special about being part of ANZ. From the moment you join us, you’re part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.

As a Purpose-led bank, we’ve committed to delivering commercial and societal outcomes across environmental sustainability, financial wellbeing and household affordability. We deliver these sustainability commitments with our customers, in our business and across the communities where we operate.

But it’s not just our customers who’ll feel your impact. You’ll feel it too. Because at ANZ, you’ll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.

We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.

You’ll also enjoy working in a diverse and inclusive workplace where the different backgrounds, perspectives and life experiences of our people are celebrated. We encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

To find out more about working at ANZ or to view other opportunities visit www.careers.anz.com. You may apply for this role by visiting ANZ Careers and searching for reference number 54808

Job Posting End Date

31/12/2023, 11.59pm, (Melbourne Australia)