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Change Manager

Change Manager

Req ID:  99059
Department:  AR Customer Services Ops Financial Wellbeing Assis
Division:  Australia Retail
Location:  Quezon City

About Us

 

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the role


We’re looking for an experienced Change Manager to develop change strategies that will ensure the adoption of the changes introduced by delivery squads and to manage the change management activities that will implement this strategy.


As a Change Manager, you will:


•     Creation of Project Change Strategies and Plans that align to Change Strategy and to key business partner strategies
•     Ensure a collaborative and constructive engagement plan with business partners 
•     Complete Business Impact Assessments so that the squad and businesses are all clear on the actual impacts
•     Complete all training activities including Training Needs Analysis, Training Plan, Training materials and delivery
•     Complete all communications activities including Communications Plan that align with existing comms activities but also innovate using new channels/technologies to ensure thorough coverage, leading to adoption
•     Build all Support Material (QRG’s, videos, intranet pages) that will support users and customers
•     Measure and manage change readiness to make sure all impacted businesses are ready prior to go live
•     Develop and execute on Change Adoption & Embedment planning, ensuring that the project continues until the changes are adopted and fully embedded

 

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

 

Role Type: Permanent
Role Location: MDC 100 Building Eastwood City LIbis Quezon City
Work Hours: Australian Business hours, M-F Weekends Off, Hybrid Work Set up

 

What will you bring?


To grow and be successful in this role, you will ideally bring the following:

• Experienced with change management frameworks 
• Demonstrated and hands-on experience at delivering change from inception to adoption/benefits realisation
• Experienced at facilitating workshops for all change related activities and a desire for collaboration with stakeholders
• An intense passion and curiosity for customers, their needs and wants, putting them at the centre of everything you do
• Proficiency with collaboration tools (JIRA, Confluence, Sharepoint, Teams etc.).


You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

 

ANZ provides banking and financial services and operates across more than 30 markets. We are among the top 4 banks in Australia, the largest banking group in New Zealand and Pacific, and among the top 50 banks in the world. With more than 2,000 people, our team in Manilla play a critical role in executing our strategy and deliver what matters most to our customers and the bank. We continue to grow our professional services capabilities to support our customers around the world.  Our expertise and services make us a bank, and our people, purpose, and culture makes us ANZ. We're proud of the inclusive culture we're renowned for where 90 percent of our people feel they belong. 

 

We provide our people with a range of benefits including access to health and wellbeing services.  We also have flexible working options so that our people can 'make work, work for them'.

 

We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

 

To find out more about working at ANZ visit  https://www.anz.com/careers/. You can apply for this role by visiting ANZ Careers and searching for reference number 99059

Job Posting End Date

, 11.59pm, (Melbourne Australia)

Apply now »