About Us

About the Role

As a Change Manager within the Financial Wellbeing Assist (FWA) operational team, you will be responsible for 

• Leading large scale change initiatives, ensuring successful implementation and the Change Governance Framework has been met 
• Proactively identify and remove roadblocks to guarantee successful project delivery across various geographies.
• Lead, mentor, and develop a team of Change Experts
• Coordinating resources for Change & Capability, as well as Hardship and Collections, within the change stream. This includes training and mentoring Change Experts in change management practices
• Building and nurturing relationships with cross-functional teams as well as senior stakeholders within CSO and across various divisions

You will collaborate with diverse teams, including but not limited to Operations, Global Capability Centre support teams, Capability, Knowledge, Operations, Business Governance, Legal, and Operational Excellence. Your expertise will be crucial in creating shared clarity across the group, encompassing reporting, progress tracking, compliance with regulatory requirements, risk management, and milestone delivery.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent
Role Location: MDC 100 Building, Eastwood City Libis
Work Hours: Monday to Friday, Weekends Off, Hybrid Work Set up

What will your day look like?

• Leading the organisation and delivery of team initiatives, including facilitating all Scrum ceremonies. Proactively identifying and removing any obstacles that could impede the team's progress. Ensure effective communication and collaboration between leadership and the team to achieve successful outcomes.
• Coordinating resources for Change & Capability, as well as Hardship and Collections, within the change stream, including workforce planning.
• Oversight and execution of complex change initiatives, including managing the day-to-day tasks of Change Experts. 
• Training and mentoring Change Experts in change management.
• Facilitating training for FWA on the Change Management Framework.
• Streamlining and reengineering business processes to support change management initiatives.
• Understanding business architecture and processes to continuously improve, simplify, and enhance the customer experience.

In addition

• Documenting detailed business requirements and collaborating with stakeholders, operational teams, and change teams to ensure a comprehensive understanding of initiatives.
• Transforming requirements into user stories with clear acceptance criteria.
• Conducting thorough impact analyses to assess the effects on each functional team.
• Making effective decisions that balance customer satisfaction, process development, quality, and risk.
• Identifying and managing risks to ensure they are mitigated and do not impact delivery.
• Verifying the current state and documenting the future state.
• Supporting change and implementation activities to ensure all impacted teams and roles are trained, equipped, and ready to manage the change.
• Supporting operational and feature readiness, and providing ongoing support for changes, such as problem/incident management.
• Leveraging collaboration and knowledge-sharing tools (e.g., Confluence, JIRA, SharePoint).
• Coordinating with cross-functional teams to ensure smooth and effective implementation of changes.
• Documenting and governing testing processes, including UAT, BVT, systems, and SIT.
• Developing and facilitating learning materials and training guides, such as KnowHow procedure guides, Huddle Helpers, and Quick Reference Guides (QRG).

What will you bring?

• Excellent communication and presentation skills to effectively communicate to all stakeholders (technical and non-technical).
• Strong leadership skills to inspire and guide a team, coupled with excellent communication skills to articulate the vision, manage stakeholder expectations, and ensure clear, consistent messaging throughout the change process.
• Strong interpersonal skills, including experience of leading, coaching and mentoring a team.
• Ability to develop and implement capacity plans based on business needs and project timelines
• Ability to manage multiple pieces of work and deliver to a high standard.
• A problem solver – energised by tackling complex problems. Utilise critical thinking, network, skills, knowledge, and available data to drive better outcomes for our customers and the bank.
• Data driven decision making – using multiple sources of data and information to help contextualise and determine priorities. 

In addition

• A deep passion and curiosity for understanding customers, their needs, and desires, always placing them at the center of your work.
• Extensive functional experience or expertise in one or more of the following areas: Business Analysis, Project Management, Change Management/Implementation or Business Process Architecture.
• The ability to influence, build relationships, and manage stakeholders effectively.
• An understanding of the business landscape.
• Experience in documenting change material such as Impact Assessments, Process Maps and Risk Assessments

So why join us?

Job Posting End Date

13/05/2025 , 11.59pm, (Melbourne Australia)