Change Management Officer

Req ID: 84865

Department: AR Customer Services Ops Operations Performance

Division: Australia Retail

Location: Quezon City

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customer

About the Role

As a Change Management Officer you will be a pivotal member of a global team dedicated to driving change within the Financial Wellbeing Assist (Collections and Hardship) operational team. Your role will emphasize change management, requiring you to build and nurture relationships with cross-functional teams to effectively manage process changes, conduct impact analyses, draft business requirements, and ensure thorough documentation. You will proactively identify and remove roadblocks to guarantee successful project delivery across various geographies.

You will collaborate with diverse teams, including but not limited to Operations, Global Capability Centre support teams, Capability, Knowledge, Operations, Business Governance, Legal, and Operational Excellence. Your expertise will be crucial in creating shared clarity across the group, encompassing reporting, progress tracking, compliance with regulatory requirements, risk management, and milestone delivery.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent
Role Location: MDC 100 Building Eastwood City Libis
Work Hours: Dayshift schedules will be adhered to, Hybrid work set up

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

Functional experience or expertise in one or more of the following areas: Business Analysis, Change Management/Implementation, Business Process Architecture, or Continuous Improvement.
The ability to explore customer needs using data-driven approaches, develop and implement innovative solutions, test outcomes, and iterate as needed.
Strong problem-solving skills.
Knowledge of market and industry trends.
The ability to influence and build relationships, and manage stakeholders effectively.
An understanding of the business landscape.
Analytical thinking capabilities.
Excellent communication and facilitation skills.
Keen observation skills.
A deep passion and curiosity for understanding customers, their needs, and desires, always placing them at the center of your work.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

ANZ provides banking and financial services and operates across more than 30 markets. We are among the top 4 banks in Australia, the largest banking group in New Zealand and Pacific, and among the top 50 banks in the world. With more than 2,000 people, our team in Manilla play a critical role in executing our strategy and deliver what matters most to our customers and the bank. We continue to grow our professional services capabilities to support our customers around the world. Our expertise and services make us a bank, and our people, purpose, and culture makes us ANZ. We're proud of the inclusive culture we're renowned for where 90 percent of our people feel they belong.

We provide our people with a range of benefits including access to health and wellbeing services. We also have flexible working options so that our people can 'make work, work for them'.

We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

To find out more about working at ANZ visit https://www.anz.com/careers/. You can apply for this role by visiting ANZ Careers and searching for reference number 84865

Job Posting End Date

01/06/2025 , 11.59pm, (Melbourne Australia)