About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a Business Assist Consultant, your primary role is to support the Commercial Servicing Team in Australia for Business Banking and Small Business Banking Request.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent, Full-time
Role Location: Quezon City

What will your day look like?

As a Business Assist Consultant, you will support the Commercial Servicing Team for Business Banking and Small Business Banking requests. You will do case management and process Servicing Request. Your task will also include but not limited to; tracing requests, statement requests, address maintenance, limiting cancellations. You will also manage IG acceptance, check book and deposit book ordering and trust reviews such as Agent deposit book – Reorder, CLG Maintenance, CPID Changes, Invoice Payments, and Simple Fee Refund. 

You are also expected to be: 

• a productive member of the team as measured by ATOM (individual productivity scores, RTM, productivity spread, and the like) 

• a reliable partner to stakeholders, customers, and counterparts as evidenced by positive feedback for services provided 

• an innovative thinker who proactively identifies and addresses process gaps and other inefficiencies through ideas for continuous improvement 

• a collaborative team member who actively contributes ideas, participates in team initiatives, shares information, and respects others' viewpoints 

• a responsible ANZ employee who consistently demonstrates behaviour that is aligned with ICARE values, adheres to prescribed risk and compliance procedures, and meets the performance standards of his/her role 

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Strong background in risk and controls posture and preferably with experience in working in a fast-paced, Service Center environment

• Customer service focus and ability to complete activities across multiple customer and external parties, and delivering highest level of customer service by ensuring that all security releases and variations are within service level agreements 

• Demonstrate flexibility and open-mindedness in viewing various perspectives and approaching different work situations, constantly looking to improve processes and encourage advancement and displays a strong sense of accountability and self-management in fulfilling work responsibilities 

• Deliver highest level of customer service by ensuring that all security releases and variations are within service level agreements

• Preferably with experience in working in a fast-paced, Service Center environment 

• Ability to effectively manage multiple stakeholders and clients with varying requirements

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

ANZ provides banking and financial services and operates across more than 30 markets. We are among the top 4 banks in Australia, the largest banking group in New Zealand and Pacific, and among the top 50 banks in the world. With more than 2,000 people, our team in Manila play a critical role in executing our strategy and deliver what matters most to our customers and the bank. We continue to grow our professional services capabilities to support our customers around the world.  Our expertise and services make us a bank, and our people, purpose, and culture makes us ANZ. We're proud of the inclusive culture we're renowned for where 90 percent of our people feel they belong. 

We provide our people with a range of benefits including access to health and wellbeing services.  We also have flexible working options so that our people can 'make work, work for them'.

We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

To find out more about working at ANZ visit  https://www.anz.com/careers/. You can apply for this role by visiting ANZ Careers and searching for reference number 89794.

Job Posting End Date

30/04/2025 , 11.59pm, (Melbourne Australia)