Bankruptcy Officer

Req ID: 94433

Department: AR Customer Services Ops Financial Wellbeing Assis

Division: Australia Retail

Location: Quezon City

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

The Bankruptcy Officer processes requests and associated tasks related to when customers lodge bankruptcy through Trustees.

The role is primarily responsible for the ff.

providing account information requestd by the Bankruptcy Trustees and ensuring the request is analysed to ensure that the correct information/documents are provided in a timely manner
processing the requests received in outbound/back office and inbound calls and would need to use the various workflows that exist within the process
the role would be required to liaise with external customers and 3rd parties (e.g. Trustees) as well as many departments within ANZ in order to process the request.
deliver a positive customer experience to both internal and external customers
ensure all service level agreements are met whilst complying with requlatory and bank requirements

Role Location: MDC 100, Eastwood, Libis, QC

Shift Schedule: Morning shifts will be adhered to

Work set up: Onsite during onboarding training period, Hybrid after

What will you bring?

To be successful in this role, you will ideally bring the following –

Good working knowledge of banking & finance and regulatory compliance with specific experience in Collections
Ability to work in a fast paced environment where targets need to be reached and meet deadlines
Exposure to Excel, MS Word, Outlook, Internet explorer and the Windows interface is expected
Proven ability to provide quality customer service.
Strong written and oral communication skills.
Strong numerical and analytical skills

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

ANZ provides banking and financial services and operates across more than 30 markets. We are among the top 4 banks in Australia, the largest banking group in New Zealand and Pacific, and among the top 50 banks in the world. With more than 2,000 people, our team in Manilla play a critical role in executing our strategy and deliver what matters most to our customers and the bank. We continue to grow our professional services capabilities to support our customers around the world. Our expertise and services make us a bank, and our people, purpose, and culture makes us ANZ. We're proud of the inclusive culture we're renowned for where 90 percent of our people feel they belong.

We provide our people with a range of benefits including access to health and wellbeing services. We also have flexible working options so that our people can 'make work, work for them'.

We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

To find out more about working at ANZ visit https://www.anz.com/careers/. You can apply for this role by visiting ANZ Careers and searching for reference number 94433

Job Posting End Date

11/05/2025 , 11.59pm, (Melbourne Australia)