About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As an ASAT Analyst in our Advisory Support Administration Team, you’ll play a key role in helping and providing support to Financial Advisors and/or Case Managers by completing back-office admin tasks. This role ensures completion of BAU tasks as well as maintain quality of assigned processes as indicated in the approved Quality Framework and SOW metrics. The role will work in conjunction with the Process Support SME's to ensure flawless execution of various processes as guided by existing Procedure Guides. 

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: 6 month-fixed term opportunity, Full-time
Role Location:  30F, MDC 100 Bldg., E.Rodriguez Jr. Avenue, Corner Eastwood Avenue, Brgy. Bagumbayan, Libis, Quezon City
 

What will your day look like?

As an ASAT Analyst, you will:

• Deliver accurate and efficient processing of requests and cases to meet agreed SLAs and quality standards.
• Ensure all service requests are completed error-free in line with the Quality Framework.
• Maintain consistency in daily output and uphold high-quality standards.
• Process, complete, or check assigned requests within SLA timelines as outlined in the Statement of Work (SOW).
• Keep up-to-date knowledge of processes and procedures to accurately respond to adviser and service provider queries.
• Collaborate with Operations Manager and SMEs to identify and manage error trends, ensuring a strong focus on quality.
• Perform quality control activities such as peer checking or hindsight reviews as required.
• Ensure data integrity across all core systems, trackers, and documentation, including timely completion of relevant reports.
• Partner with Operations Manager and SMEs to identify improvement opportunities for process efficiency and quality.
• Support SMEs with daily BAU tasks and deliverables.
• Ensure all services comply with governance requirements, policies, and legal/regulatory standards.
• Resolve issues promptly or escalate when necessary.
• Maintain confidentiality and privacy at all times.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• High level of attention to detail and accuracy.
• Strong problem-solving skills with the ability to analyze and resolve issues effectively.
• Proven ability to self-manage and deliver results under tight deadlines.
• Demonstrated engagement and influencing skills to collaborate across teams.
• Knowledge and understanding of the ANZ Operational Risk Framework and associated policies (or similar risk and compliance frameworks) is an advantage

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

ANZ provides banking and financial services and operates across more than 30 markets. We are among the top 4 banks in Australia, the largest banking group in New Zealand and Pacific, and among the top 50 banks in the world. With more than 2,000 people, our team in Manilla play a critical role in executing our strategy and deliver what matters most to our customers and the bank. We continue to grow our professional services capabilities to support our customers around the world.  Our expertise and services make us a bank, and our people, purpose, and culture makes us ANZ. We're proud of the inclusive culture we're renowned for where 90 percent of our people feel they belong. 

We provide our people with a range of benefits including access to health and wellbeing services.  We also have flexible working options so that our people can 'make work, work for them'.

We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

To find out more about working at ANZ visit  https://www.anz.com/careers/. You can apply for this role by visiting ANZ Careers and searching for reference number 107073.

Job Posting End Date

09/12/2025 , 11.59pm, (Melbourne Australia)