About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a Senior Manager, Operations, you will provide meaningful information and insights to help inform business decisions in order to meet compliance and regulatory requirements.  This is done by bringing technical expertise to ensure the quality and accuracy of data, analysing patterns and trends and transforming it into consumable reports for stakeholders.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Location: ANZ Bank Level 10 Harbourside South Building Champion Parade Port Moresby NCD, PNG

Role Type: Permanent, Full-time 

What will your day look like?

• Analysing data to identify optimisation opportunities and market opportunities using statistical and modelling techniques
• Sourcing, joining and deriving insights from disparate data sources across multiple bank systems
• Defining and conducting tests to validate that data is fit for purpose
• Support Senior stakeholders to understand the rewards and inherit risks in solutions identified to improve the customer experience and business growth
• Generating, monitoring, presenting and analysing relevant insights, costs, benefits, and risks for customers, clients and cohort products - this could include business casing, what if scenarios and opportunity sizing & assessments
• Ensuring that data is managed in compliance with internal policies and external regulations
• Maturing the role by educating and coaching peers on data analyst techniques and principles
• Working in collaboration with Senior Leaders, Team Managers and Operators to design fit for purpose tracking and workflow tools to uplift customer and banker experiences
• Creating new or adopting existing models/frameworks to support BU/function requirements.
• Process re-engineering to enable a seamless and positive customer experience

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

• Strong data design skills and understanding of relational and reporting schemas and other database concepts
• Knowledge of ANZ data repositories and standards
• Ability to translate quantitative and qualitative information and relay insights through narratives and visual means
• Able to define, plan and execute testing of data with proven ability to work with large data sets
• Ability to effectively communicate and present to all stakeholders (translate technical into non-technical and vice-versa)
• Experience identifying, analysing and resolving data quality issues
• Strong data visualisation skills
• Excellent communication and presentation skills
• Quality Assurance - Ensuring the quality and viability of working solutions through quality practices and rigorous testing with a customer centric focus
• Solution Design - Designing technical and non-technical solutions to resolve a problem or meet a customer need.
• Systems Analysis - Translating business requirements into IT solutions by understanding needs, feasibility and impact
• Tertiary qualifications in Statistics, Economics, Mathematics, Computer Science, Information Management or other relevant qualification

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

To find out more about working at ANZ, visit https://www.anz.com.au/careers. You can apply for this role by visiting ANZ Careers and searching for reference number 107076.

Job Posting End Date

12/12/2025 , 11.59pm, (Melbourne Australia)